Intranet Software for IT Departments
The IT department has a dual role in intranet deployment – they are concerned both with the project itself as stakeholders and they are a department with their own functional requirements.Read our case studies
Software that helps IT teams function effectively
Like other teams, IT needs a central place to store information securely. Claromentis software provides IT teams with a safe space to manage policies and operational documents that need version controlling and sharing with the correct members of staff. Our drag & drop CMS, Pages, allows your team to build a personalised department site, which can provide quick access to this vital information.
Build your own support desk
By using our Business Process Management platform, your IT team can build their own customer support desk to process issues, customer complaints, and enquiries. Existing support desk software such as Zendesk can also be accessed via our software using our popular “Fast Access” feature.
IT often need to make important time-limited announcements concerned with system availability, upgrades, and other events that can impact the service to users. Our Announcements feature allows your IT team to distribute information to all staff in just a few clicks.
Our knowledge base app fully supports video integration, making it an ideal platform for IT to provide focussed information on various technology aspects to help users. Our in-built Q&A functionality allows users to ask questions and find answers written by your in-house technology experts.
The IT department can sometimes be seen as a faceless function accessed only in times of stress! Our social networking and collaboration features help dispel that myth by providing quick access to questions, feedback, and shared experiences, creating a warmer and more “human” way of interacting with IT team members than the more formal support ticketing systems.
IT involvement in your intranet project
With modern intranets like Claromentis, IT skills are not required to launch or maintain the system. However, the IT department will certainly be involved in the project at the early stages, when deciding on factors such as hosting, backup procedures, and security.
Top 10 Intranet Requirements that IT Teams Need to Manage
Technology sets: What technology is used in the solution and what implications are there for cross platform portability, licensing costs, databases required, longevity and internal support.
The deployment options: IT departments have preferences about cloud vs on-premise deployments.
Disaster Recovery: How easy is it to restore the access after various failure scenarios?
Security: How is security of access and information assured?
Integration: What options are available for integration with existing systems and data? The intranet has a key role in presenting summaries from external systems to certain users and this should be facilitated in the platform chosen.
Support for existing user access systems: Although Active Directory dominates the market in terms of the central database controlling user access alternatives are used. The system must be able to integrate seamlessly and provide single sign on and carry over any existing permissions into the intranet.
Support for custom development: Even with the broad functionality provided by modern intranet platforms like Claromentis there will often be a need for custom development. The IT team may wish to code themselves, or be reassured that there is a vendor custom team, or that service is provided by an external community of developers who are familiar with the API.
Browser Support: Customers often force particular browser versions for users – either for support reasons or because a legacy application is preventing upgrades. The intranet is a core platform and what browsers it supports is an important access – especially as the digital workplace extends out beyond the firewalls and users may have their own browser preferences when not in the office.
Mobile Support: Mobile access is important for most organisations and critical for certain sectors like construction. The It department will normally review the responsive browser design and also the functionality of the local applications provided for both IoS and Android.
Scalability: How scalable is the solution – does it support multiple application servers? If on premise can it easily be deployed and scaled in the VM or physical server environment that the company uses?