SERVICESIntranet Training & Support

Your Intranet Support & Training Portal

Our support doesn’t finish when you launch your new intranet - in fact, we’re just getting started. We offer an online support system that will enable your administrators to log tickets, request changes, access application user guides and ‘how-to’ articles. In addition to our customer support portal, we’re just a phone call away as we provide telephone support via our help desk team.

Support Packages

We offer three comprehensive Support packages tailored to your specific business requirements. Please note that our Silver package is available only to companies with 50 employees or less.

Features
24/7 Online Support Portal (Number of accounts)
24/7 Online Community
Regular System Updates
Free Webinars
Email Support
Telephone Support
Emergency Telephone Support
Named Escalation Manager
Enhanced SLA’s
Account Director
Regular Touch Calls
Free Staging Server Setup (requires additional license)
Active Involvement with the Claromentis Roadmap
Silver
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Gold
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Platinium
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Want to know more? Contact our sales team.

Intranet Training Package

Give your employees the added confidence to enable them to fully embrace their new intranet from day one through interactive training sessions.

Interactive Training

Online Training

Our online intranet training sessions adopt a ‘train-the-trainer’ style approach, allowing employees to become Claromentis Experts. This type of training is live and interactive and allows you to experience the same level of high-quality training as you would in a traditional classroom setting, while eliminating the costs and potential inconveniences of travel.

Online Training

Classroom Training

Classroom training can take place at a location of your choice, or in our offices. Having our trainers at your office has the added benefit of training multiple staff members in a familiar environment, to ensure everyone gets the most out of training.

Classroom Training
Ticketing System Claromentis User Guides Log Change Requests Helpful Articles

Ticketing Intranet Support system that allows you to allocate priority levels

Access and download application-based user guides

Log intranet change requests as and when you need to

Brush up on your system knowledge with our helpful articles



How can we help?