Intranet Services

Intranet Support and Training

Ongoing intranet support by the Claromentis experts

Our support doesn’t finish when you launch your new intranet software for your business – in fact, we’re just getting started! Our online support portal is your one-stop shop for submitting tickets, requesting changes, and accessing how-to guides. Need urgent support? Our in-house support team are just a phone call away.

Did you know our support portal is built using our own software as well? Just goes to show how powerful it is… 😎

Visit our Support Portal

What’s included in our 5-star support package

Our in-house tech and customer support teams are rated 5-star by our customers. From onboarding and ongoing intranet success, to tech support and software updates, our teams are on hand to help you throughout your intranet journey.

 

Features Small/Medium/Large License Enterprise License
24/7 online support portal access
24/7 online community access
Onboarding services
Regular system updates
Free webinars
Email support
Opportunity to submit product suggestions
Telephone support
Emergency telephone support
Enhanced SLAs included*
Account manager
Regular touch calls
Named escalation manager

Online training

Become Claromentis experts with our online intranet software training sessions, where we adopt a ‘train-the-trainer’ style approach that empowers you to capture and share intranet knowledge throughout your company. Our training is live, interactive, and engaging, all with the added convenience of taking place online at a time that suits you.  

Intranet Training and Support

Onboarding services

We understand the importance of intranet success, and want to help you achieve that from day one. Our onboarding services include collaborative workshops with our customer success team, who will work with you to build an intranet that reflects your company’s branding, ethos, and end-goals.

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Free webinars

We believe that continuous education is a vital component of intranet success. That’s why we host regular free webinars with advice on intranet best practises, application tips and tricks, and Q&A feedback sessions. By keeping your knowledge up-to-date, you can ensure your intranet always stays fresh and relevant.

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Continuous software updates

The world of work is constantly changing, so we ensure our intranet software not only changes with it, but stays ahead of the game too. Benefit from regular software updates which will include new features, application enhancements, and up-to-date security.

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Technical support

Got a technical query? Our in-house tech team will have the answer. Simply submit a ticket on our online support portal, gives us a call, or send us an email, and we’ll get right on it.

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Endless intranet resources

We provide all the resources you could ever need to help you manage your best intranet. From how-to articles and user guides to training videos and regular tips & tricks, our support portal is always updated with the latest advice and best practises.

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