Intranet Services

Intranet Training and Support

Your Intranet Software Support and Training Portal

Our support doesn’t finish when you launch your new intranet software for your business – in fact, we’re just getting started! We offer an online support system that will enable your team to log tickets, request changes, access application user guides and ‘how to’ articles. In addition to this support portal, we’re just a phone call away as we provide telephone support via our help desk team.

Visit our Support Portal

Our Support Packages

We offer three comprehensive Support packages tailored to your specific business requirements.

Please note that our Silver package is available only to companies with 50 employees or less.

Want to know more? Contact our Sales team.


Features  Silver Gold Platinum
 24/7 online support portal (number of accounts)  (1)  (3)  (5)
 24/7 online community      
 Regular system updates      
 Free webinars      
 Email support  
 Telephone support    
 Emergency telephone support  
 Named escalation manager  
 Enhanced SLAs  
 Account manager  
 Regular touch calls  
Free staging server setup (requires additional license)  
Active involvement with the Claromentis roadmap  


Online training

Our online intranet software training sessions adopt a ‘train-the-trainer’ style approach, allowing employees to become Claromentis experts. This type of training is live and interactive and allows you to experience the same level of high-quality training as you would in a traditional classroom setting, while eliminating the costs and potential inconveniences of travel.

Intranet Training and Support


Intranet training package

Give your employees the added confidence to enable them to fully embrace their new intranet from day one through interactive training sessions.

Classroom training

Classroom training can take place at a location of your choice, or in our offices. Having our trainers at your office has the added benefit of training multiple staff members in a familiar environment, to ensure everyone gets the most out of training.

Our Support Portal