Intranet Services

Intranet Support and Training

Ongoing intranet support by the Claromentis experts

Our support doesn’t finish when you launch your new intranet software for your business – in fact, we’re just getting started! Our online support portal is your one-stop shop for submitting tickets, requesting changes, and accessing how-to guides.

Did you know our support portal is built using our own software as well? Just goes to show how powerful it is… 😎

What’s included in our 5-star support package

Our in-house tech and customer support teams are rated 5-star by our customers. From onboarding and ongoing intranet success, to tech support and software updates, our teams are on hand to help you throughout your intranet journey.

FeaturesSmall/Medium/Large LicenseEnterprise License
24/7 online support portal access
24/7 online community access
Onboarding services
Regular system updates
Free webinars
Email support
Opportunity to submit product suggestions
Enhanced SLAs included* 
Account manager 
Regular touch calls 
Named escalation manager 

Online training

Become Claromentis experts with our online intranet software training sessions, where we adopt a ‘train-the-trainer’ style approach that empowers you to capture and share intranet knowledge throughout your company. Our training is live, interactive, and engaging, all with the added convenience of taking place online at a time that suits you and your team.

We provide online training
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Onboarding services

We understand the importance of intranet success, and want to help you achieve that from day one. Our onboarding services include collaborative workshops with our customer success team, who will work with you to build an intranet that reflects your company’s branding, ethos, and end-goals.

Free webinars

We believe that continuous education is a vital component of intranet success. That’s why we host regular free webinars with advice on intranet best practises, application tips and tricks, and Q&A feedback sessions. By keeping your knowledge up-to-date, you can ensure your intranet always stays fresh and relevant.

we host free webinars for continuous education
continuous updates with new features

Continuous software updates

The world of work is constantly changing, so we ensure our intranet software not only changes with it, but stays ahead of the game too. Benefit from regular software updates which will include new intranet features, application enhancements, and up-to-date security.

Technical support

Got a technical query? Our in-house tech team will have the answer. Simply submit a ticket on our online support portal and we’ll get right on it.

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Endless intranet resources

We provide all the resources you could ever need to help you manage your digital workplace. From how-to articles and user guides to training videos, a complete Claromentis University and regular tips & tricks, our support portal is always updated with the latest advice and best practises.