Our intranet consultants and professional services team take a long-term, joint approach to ensuring the success of your intranet by offering a range of services from helpful articles on our Customer Community to advisory sessions. We understand that a helping hand is often needed when deploying a new intranet and we provide guidance on intranet best practices, at any stage.
As as Claromentis customer, your organisation will have free and unlimited access to our online Community. You'll find articles to help you assemble a project team, create a strategy, name your intranet, overcome constraints and decide on the right content management approach. Post questions to gain feedback from other customers, and share your ideas with our product development team to improve and enhance our platform.
In the run-up to the launch, we can provide intranet consultancy and guidance on important topics such as user management, document storage, content, e-forms, learning management and social collaboration. This advice can be delivered in combination with application training and it will be aligned with business objectives.
In addition to our support portal, which contains a variety of helpful resources and a ticketing system, we can provide assistance with identifying both intranet success areas and areas in need of improvement. We'll work with you to develop methods to measure success and our ongoing product updates will ensure your intranet benefits from a steady flow of new functionality and feature enhancements.
We run pre and post launch drop-in sessions to give your employees an opportunity to gain answers to questions they may have. These open sessions will also offer one-to-one or group tips and advice to help end-users get started - removing confusion and reducing resistance to change.
Interviews can take place with key stakeholders to gather feedback and to define their needs. Your key stakeholders may include end users, senior managers or content creators. We recommend that these take place as one-on-one interviews, allowing stakeholders to speak freely about their experience with their Intranet. Surveys may also be circulated to other members of your team to gather additional feedback.