Build a Help Desk with Claromentis (Part 3 of 3)

author Hannah Voice, August 28, 2015

This is the final blog of a three part series, describing how you can provide your customers with a help desk portal 24-hours a day, 7-days a week. In part 1, I discussed implementing customer access, ticketing system, knowledge base and document storage, which are the core of any traditional Help Desk. In part 2, […]

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Google Apps vs Office 365 Infographic

author Kerensa Johnson, August 24, 2015

The shift from desktop to cloud-based services has evolved tremendously over the past few years. The original online office space was Google Apps, which was launched nine years ago, with Microsoft’s offering Office 365 joining the party in 2011. Since then, over 5 million companies use Google Apps, and one in four Microsoft enterprise customers […]

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Online collaboration – What is it and how effective is it?

author Nigel Davies, August 20, 2015

Definitions and meanings I would like to start by thinking about the meaning of the main concepts in this question. What do we mean by online collaboration? In the real business world what does “effective”  mean? “Collaboration” is generally accepted as working with others to do a task and to achieve shared goals. In my […]

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10 Tips for Efficient Project Management

author Kerensa Johnson, August 13, 2015

There are so many tools available for facilitating project management, that it’s almost overwhelming. Some applications promise to help with project planning, whereas others claim to overhaul the process completely and offer an online project management suite. With so many tools on the market, it could become counter-intuitive to use multiple applications for various project […]

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Build a Help Desk with Claromentis (Part 2 of 3)

author Hannah Voice, August 11, 2015

This is the second blog of a three part series, describing how you can provide your customers with a help desk portal 24-hours a day, 7-days a week. In part 1, I discussed implementing customer access, ticketing system, knowledge base and document storage, which are the core of any traditional Help Desk. Today, in part 2, I will […]

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Build a Help Desk with Claromentis (Part 1 of 3)

author Hannah Voice, August 6, 2015

Provide your customers with a complete support portal 24-hours a day, 7-days a week. Enable customers to become self-sufficient and equip your customer service teams with collaborative tools to directly interact with your customers. This is the first blog of a three part series. In part 1, I will discuss implementing customer access, ticketing system, […]

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Claromentis Customer Portal, Discover, Goes Public

author Hannah Voice, August 3, 2015

We are delighted to announce that the Claromentis Customer Portal, Discover, is now publicly available. The Story Eight years ago, in April 2007, we launched the Claromentis Customer Support Portal, Discover. Each customer was designated a number of user accounts, allowing their administrators to log and track support issues, submit enhancement requests and download user […]

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Measuring learning and tracking skills with Training Records

author Kerensa Johnson, July 30, 2015

The importance of learning E-learning and training is incredibly important in businesses of any size, where staff members are required to keep their knowledge and skills up to date. There are a vast number of tools and learning management systems out there to facilitate the training process, as well as packages which allow for the […]

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What is an Intranet and how does it work?

author Nigel Davies, July 27, 2015

What is an Intranet? As web software continues to evolve, cloud computing moves firmly into the mainstream and discussions abound about the corporate digital workplace and the necessity to access anywhere on any device I though it would be timely to pause and think about what Intranets are, and indeed what they are not. In […]

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The Digital Workplace – a fun and engaging place to be

author Kerensa Johnson, July 24, 2015

Intranets from the beginning Intranets have been around in the workplace for a long time, and have come a very long way since their initial implementation. The first intranets were certainly different from how we know and use them today, and originally consisted of static webpages for the purposes of providing information to staff members. […]

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