Benefits of a Digital Workplace

author Carol Mentis, November 20, 2017

Benefits of a Digital Workplace | Claromentis

With global opportunities more readily available than ever before, and employees able to take up employment across the globe, the need to utilise technologies and digital systems within the workplace has accelerated. The more integrated your business is with online technologies, the more flexible you can be as a business in terms of your offering to employees, which could help you attract the best candidates over your competition. You’re also likely to be working smarter and more efficiently as you maximise the opportunities available to you in the digital space.

There are some significant advantages of operating in a digital workplace, including being able to evolve more quickly than competitors who do not work in the same technologically developed way. To clarify exactly what the digital workplace is and whether your business would be set to benefit from working in an online environment, read on below.

What is a digital workplace?

The theory behind creating a digital workplace came from the belief that companies needed to put their people first, taking into account the impact such a transformation could have on employees. Due to advances in technology, the notion of a digital workplace has now become a reality and further developments will continue to have an affect as the workplace evolves. Moving into a digital workplace requires a lot of management, time, and expertise as you’re moving from one way of working into an environment that coordinates people, processes and technology more closely than ever before. The whole process must be proactively managed and designed so that your business is able to achieve the objectives it set by having a digital workplace.

What can you achieve in a digital workplace?

A digital workplace offers businesses five capabilities that draw in core functions of the company and the way it operates. Firstly a digital workplace looks at communication and employee engagement, including how employees collaborate with one another, taking into account information and knowledge sharing. Digital workplaces analyse the use of business applications such as tools which relate to certain processes within the company, the ability employees have to self-service and find information and the way employees carry out tasks. The final area the digital workplace looks at is agile working and whether employees have the opportunity to work from anywhere at any time to be productive.

By considering these five areas, you’ll be developing opportunities for your team to work in a more open, collaborative way which will increase the regularity and efficiency in which information is shared throughout the business. This will help your teams to solve issues quicker and respond more effectively to clients through the project life cycle.

Utilising intranet software will give your employees the tools they need to pass information more easily throughout the business, to different colleagues even in different departments. It also gives employees throughout the business a place to pose questions or raise challenges they’re facing which could be solved by peers they’ve never spoken to before. Once employees start seeing the benefits of working this way, they will feel more encouraged to work within a collaborative culture.

The digital workplace also opens up the ability you have as a business to offer flexible working, both in terms of location and time of day that employees can work, giving the maximum opportunity for employees to work in a style that suits them. As the world evolves into an increasingly global environment it also allows people the opportunity to work anywhere in the globe, meaning as an employer you can attract talent from wherever they are in the world. The same is true for your clients: with an online system available around the clock, you client can capture updates and pose quick questions to your team without having to call across different time zones, or wait for an email response. Depending on the service or product you offer, you could also win business in different geographies, as all your interactions with your clients can take place digitally.

Another benefit of working with a digital workplace is that all of your work is kept more securely, from customer information to business data. Your systems can be backed up in cloud technology, and you’ll always have an online record of activity. This means that everything you do is also trackable, which will help to improve accountability within the workplace, throughout your teams and departments. The overall impact of a digital workplace is that it’s more effective than an environment that is predominately offline.


For more information about creating a digital workplace, and to understand how Claromentis can help, get in touch