When you think about the onboarding experience, you usually associate this with new team members who have made the decision to join your company. They’re typically taken through an employee onboarding program that involves completing paperwork, meeting the team, and getting to grips with their day-to-day job role. It’s all part and parcel of the employee experience.
But did you know the onboarding process applies when introducing new intranet software into your business as well?
Why is the intranet onboarding experience important?
Onboarding your teams onto a new software system – especially one that they will use on a daily basis, such as an intranet – is imperative for several reasons:
- It will reduce resistance to change. Some employees can be wary of new software, and may avoid using it altogether if they haven’t had any training or support.
- A good onboarding experience will improve intranet adoption rates, by raising awareness of your new software.
- It will boost employee engagement with your intranet in the long term.
In a nutshell, intranet onboarding is an important initial step for getting the system bedded into your organisation and incorporated into your teams’ day-to-day activities. Without it, staff won’t know how to use the system nor understand what it’s for.
Indeed, without a proper introduction to your intranet software, you’re simply putting a new system in front of your staff and expecting them to embrace it with little to no context. Imagine approaching your employee onboarding in the same way – it wouldn’t make a good first impression, and your new intranet would suffer the same fate.
With that in mind, here are 3 ideas for building an intranet onboarding experience that will engage staff, ease any worries, and improve intranet adoption:
Communicate changes early
Whether you’re moving from one intranet to another, or introducing a brand new system into your digital workplace, the sooner you communicate these changes to your staff, the better.
By being transparent and forthcoming in your internal communication, this prevents any spread of misinformation, which could ultimately lead to unrest and resistance to change from your teams.
Be comprehensive in your communications too – don’t just send one email and think “job done”. Staff may miss the email, skim read and forget about it, or not read it at all. Communicating change is a two-way conversation, and it’s simply not enough to deliver a message then close the door.
Instead, organise a presentation to announce your new intranet software, followed by an interactive Q&A so that staff can raise questions or concerns. Record the meeting and share it to those who couldn’t make it, ensuring that no one is left in the dark.
Record your intranet presentation so that teams can catch up if they can’t attend
Vitally, follow-up on any queries in a timely manner. Nothing will break trust quicker than ignoring your employees’ feedback, so addressing issues promptly should be at the top of your onboarding checklist.
Utilise your intranet pilot team
A great way to propel your intranet onboarding experience forward is to enlist the help of a pilot team. This is a group of cross-departmental staff who are enthusiastic and passionate about your new intranet software, and they can be instrumental in helping boost intranet adoption rates across the company.
For example, your pilot team can raise awareness of your new system by sharing engaging intranet content, hosting interactive training sessions, or creating video tutorials that demonstrate how to use certain intranet features.
Ask your pilot team to post engaging content on your intranet
By being vocal about the benefits of your intranet, your pilot team act as endorsers and influencers who will help build momentum and get others on board too.
Create an engaging FAQs page
Anticipate common questions and queries by creating an engaging FAQs page on your intranet.
This will provide teams with one central place for locating the information they need to use the system, such as how-to guides or video tutorials. Staff will feel more in control when they’re able to resolve issues themselves, rather than having to email tech support for help or else give up altogether.
Utilise your intranet’s content management tools to add colour and style to your FAQs page too. Not only will this make your FAQs page more engaging and less like a big wall of text, it also allows you to align your internal and external branding.
For instance, you can use your external corporate website design as inspiration for your intranet pages, so that you can match colour schemes, images, and fonts. Doing so will create a consistent user experience between your external and internal brand, helping staff feel more connected and engaged with your intranet.