Inside the Claromentis Franchise LMS and Intranet Solution

When it comes to finding a franchise software that combines e-learning and intranet capabilities, franchisors aren’t exactly spoilt for choice.

In most cases, you’re forced to choose between one or the other. If you want both, you’ll have to take matters into your own hands and stitch together multiple disparate tools. 

While this “Frankenstein” approach may work, the end result will never operate as smoothly as you would like. With very little coordination between the franchise LMS and intranet, you may encounter issues such as: 

• Fragmented insights and data silos 
• Poor user experiences 
• Miscommunications and strategic misalignment 
• Stunted growth 
• Onboarding bottlenecks
• Higher IT costs 

All of which will prevent your franchise from meeting its ambitious goals. 

To enable your network and succeed as a franchise, you must choose a solution that provides comprehensive, integrated e-learning and intranet functionality. 

And that’s where we come in.

What is the Claromentis franchise LMS and intranet solution?

Claromentis is a digital workplace and enablement solution, comprising three modular platforms; 

• a feature-rich intranet software;
• a SCORM-compliant learning management system (LMS);
• and a no-code business process automation tool. 

Every Claromentis package includes the core intranet software as standard, with the option to bolt-on the LMS and/or automation software if needed. As a franchisor, this allows you to design a comprehensive franchise management software (FMS) — without needing to invest in disparate tools. 

But what exactly are the capabilities of our solution? And how can it benefit your franchise network?

In the rest of this article, we’ll dive into the features and benefits of two of our integrated platforms; the franchise LMS and intranet. (For more information on our business process automation platform, please click here.)

Intranet features

Our franchise intranet forms the foundation of your franchise management software. It centralizes your knowledge and operations, enables cross-network collaboration, and strengthens consistency and compliance. 

The platform on its own contains a wealth of diverse features, including: 

• Themes and design. Create a brand-aligned portal using bespoke color schemes, fonts, logos, and more. You can also design separate themes for your franchisees, which may be helpful if you operate a product distribution franchise model. 
• Content management. Organize your content and improve navigation using drag-and-drop modules, page design tools, and custom menu builders. 
• Communication tools. Talk with your franchisees 1:1 with in-system messaging and comment threads.
• AI policy manager. Upload, edit, and distribute your key policies, franchise agreements, and operations manuals using our helpful AI-powered policy management application. With built-in acknowledgement capture and a helpful Q&A chatbot, you can increase policy acceptance, understanding, and compliance.
• Document and asset management. Centralize your important documents, brand assets and guidelines; make changes with secure check-in/check-out editing mechanisms; and automatically retire old versions to ensure consistency. 
• Knowledge base. Write step-by-step knowledge base articles to simplify SOPs and enhance operational efficiency. You can tag each article to improve searchability, as well as create a repository of FAQs whenever a franchisee asks a question. 
• Project and task management. Build dedicated spaces for organizing and assigning project work, such as unit launches, onboarding processes, and annual inspections. 
• Discussion rooms. Allow your franchisees to create and contribute to engaging forums. 
• Granular user permissions. Assign roles and permissions to each franchisee, executive, and user in your portal to ensure they receive the right content and learning experiences. 
• Buttons. Link to important resources, courses, and processes with clickable buttons. 
• Single sign-on (SSO). Provide secure, quick access to your franchise management solution with SSO. 
• Badges and shout outs. Support your franchisees with customizable badges and network-wide thank you messages. 

For a full list of intranet capabilities, please visit our dedicated features page.

LMS features

Our franchise learning management system enables you to design, build, and track courses and training programs for any purpose. Whether that’s onboarding a franchisee, rolling out new product information, or conducting compliance training.

The platform contains a range of intuitive features: 

• Courses and learning pathways. Build engaging e-learning courses and pathways using content in your Claromentis portal and/or external resources, including web pages, SCORM 1.2 standard content, and PDFs. 
• Quizzes. Test operational and compliance knowledge with embedded quizzes. 
• Certificates. Award your franchisees with e-learning certificates whenever they pass a course. 
• Tutors. For added support, assign a dedicated tutor to your courses or modules.
• Events. Imbue your franchise training programs with in-person events, such as product tutorials, service training, or unit inspections. 
• Course validity. Will your franchisees need to retake certain courses in the future? With our franchise LMS, you can set validity dates to ensure no one forgets. 
• Notifications. Remind your franchise network of upcoming courses and events, and receive notifications whenever a franchisee completes a training milestone. 
• LMS triggers. Streamline your e-learning experiences with automated triggers. Simply define the rules, set the subsequent actions, and watch our LMS handle the rest. For example, when a franchisee completes their onboarding and compliance training, the portal could then automatically change their user permissions and grant them access to more sensitive information.
• Training records. Every user in your portal will have their own training record, which automatically updates whenever they complete a new course.
• E-learning reports and analytics. Get a clear overview of e-learning statistics — including enrollment numbers, pass rates, and completed modules — to gauge unit-by-unit performance.

7 benefits of our unified franchise management software

For the sake of keeping things simple, we’ve explained the capabilities of each platform in isolation. But it’s important to remember that our platforms work in tandem.

The overlap between our LMS, intranet, and automation software (if you choose to adopt it) is where the real magic happens. 

With that in mind, here are 7 benefits of our unified franchise management software.

1. Harmonize your training and support information

In Claromentis, everything your network needs to grow and succeed is under one roof. 

This means your franchisees can access the latest training and support material within just a few clicks. Better still, you can harness the content within your intranet (including policies, events, and knowledge base articles) as part of your learning experiences.

2. Simplify the franchisee onboarding process

There’s no need for franchisees to hop between platforms during the onboarding process. 

If they forget the details of an operating procedure, they can quickly navigate to your knowledge base, operations manual, and policy management application. The latter of which contains a helpful AI chatbot assistant to improve information retention and understanding. 

Alternatively, they can reach out to course tutors or yourself using our convenient communication tools. 

The LMS triggers feature also helps to streamline the onboarding process. With automatic permissions and theme changes, you can progress franchisees gradually and finetune their content experiences — all based on their training accomplishments. This can prevent information overload, as well as improve your data security efforts.

3. Bolster operational excellence, brand consistency, and compliance 

There’s no risk of error-filled SOPs, outdated brand materials, or forgotten compliance training. With check-in/check-out editing, validity dates, notifications, and automated version control, you can ensure your franchisees only have access to the most up to date information. In turn, reducing the likelihood of non-compliance and process inconsistencies.

4. Improve franchisee experiences 

Forcing multiple disparate platforms on your franchisees may lead to frustration and technology overwhelm. On top of having to learn your business model inside out, they’ll also have to get to grips with your full technology stack.

With Claromentis’s integrated franchise LMS and intranet, there’s only one platform and one learning curve. 

This improves the overall user experience and can foster better relationships between you and your franchisees.

5. Create collaborative communities 

Build forums for collaboration and knowledge sharing using our discussion rooms application.

These spaces can be particularly useful for supporting new franchisees during the onboarding and training stages. They also make a great home for your franchise advisory council to collaborate remotely.

6. Track performance with ease 

Claromentis doesn’t just consolidate your franchise management operations — it also consolidates your performance data. 

Within just a few clicks, you can access course enrollment numbers, quiz results, policy acceptance rates, audit logs and more. All of which can help you form a better understanding of franchisee progress and performance, as well as which communications and courses receive the most interest.

7. Overcome network-wide challenges

Labor shortages are rife in the franchise industry. With our combined LMS and intranet software, you can support your franchisees through these difficult times.

Use built-in rewards and recognition features, self-service e-learning courses, and internal communications tools to enhance employee retention and mitigate high turnover rates. You can even harness the LMS as a foundation for any future recruitment initiatives, such as apprenticeship schemes and college partnerships.

Help your franchise network flourish

If you’re in the market for a franchise software that provides internal communications features and e-learning, you’ve come to the right place. (And if you’re looking to automate your operations, we can help with that too!) 

With Claromentis, you can build a solution that handles your end-to-end franchise management operations, from onboarding a new franchisee to training personnel and conducting annual inspections. 

By assimilating all of your communications, documents, people, and processes, you can streamline your operations, strengthen your relationships, and stimulate growth.

Keen to learn more? Book a no obligation discussion call with one of our experts today.