Key Takeaways
Claromentis has partnered with Techspire IT, a digital workplace consultancy founded by Harsh Divecha, to help businesses in healthcare, retail and other industries replace disconnected tools with a single, well-architected digital workplace. Harsh brings years of hands-on Claromentis experience, having managed a live system for 850+ users at a multinational healthcare group. His ‘Department-First’ approach to configuring the platform means that every team gets a secure, tailored environment that reflects how they actually work - without losing the benefits of a unified platform.
From platform administrator to digital architect
Every good partnership has an origin story. This one starts at a multinational healthcare group operating in 20 African countries, the Middle East, Asia, the US, Canada and Australia.
It was in his role as Intranet Administrator that Harsh Divecha first discovered Claromentis and learned how well the platform can grow with any organization’s ambition.
Over the course of several years, Harsh moved from managing day-to-day content to designing complex business process automations, configuring departmental permissions, and building an ecosystem that served over 850 users. He also led a full migration from on-site servers to a secure, fully managed SaaS environment - no small undertaking for any organization, let alone one operating in a sector as heavily regulated as healthcare.
It was this experience of working with Claromentis, and seeing what it could do when properly configured, that led him to found Techspire IT in March 2025. His mission? To use his experience with Claromentis to help other businesses achieve what he calls their “Digital Birth”, which is the moment an organization moves from scattered, manual processes to a structured, automated digital workplace.
“The moment I knew Claromentis was the right engine for Techspire? The realisation came during the implementation of a complex onboarding workflow. I saw HR, reporting managers, HODs, and IT teams collaborating with total clarity.
Everyone knew exactly what was happening at each stage, and the system handled the permissions automatically. Seeing 850 users move from 'manual chaos' to 'architectural clarity' like that was amazing.”
Flexible by design, enhanced by expertise
Claromentis is a simple, yet powerful tool. And with thoughtful configuration, our integrated intranet, business automation and learning management products can fit any organisation's unique structure and strategy. Claromentis adapts to your unique needs – meaning you don’t have to adapt your business, workforce and processes to our platform.
But, flexibility requires expertise. Especially for large, multi-site or highly regulated businesses. That's where Techspire IT comes in.
With years of real-world Claromentis experience behind him, Harsh understands the platform at a level that helps customers extract the most value out of the software.
He knows how to design secure, bespoke environments where:
- HR has its own private space for manpower requisitions and employee training
- Finance and IT operate within their own isolated environments that keeps their specific data and applications secure, and;
- C-suite can see the whole picture, monitoring every location, department and team within a single dashboard.
All without departments getting in each other’s way. And all within a single, integrated workplace.
This "Department-First" approach to digital workplace architecture is like designing individual rooms in a house. Each department has its own secure space, tailored to their working needs, while still benefiting from shared spaces that enable company-wide communication and collaboration.
What this partnership means for your business
One platform instead of ten
If your organisation is juggling a patchwork of disconnected tools - one for internal comms, another for document storage, a third for training, and several more besides - you're not alone.
Tool and app fatigue is one of the most common challenges businesses face today. And it’s one that can significantly impact your operations. If left unchecked, it can create data silos, slow down your teams, and make everyday compliance procedures a headache.
By leveraging Claromentis, Techspire IT tackles this problem head on. Rather than layering more tools on top of the problem, the partnership replaces disparate applications with one integrated digital workplace that handles communications, automated workflows, and e-learning in a single environment.
This means information flows where it needs to, processes run without manual intervention, and nothing falls through the cracks.
A platform that non-technical teams can actually own
Accessibility is one of the areas where Claromentis excels.
“Claromentis stood out because it empowers the non-technical expert,” says Harsh. “An HR manager should be able to post news, create a poll, or launch a training course without needing to submit a ticket to IT. And a department head should be able to update their team's knowledge base without waiting for a developer.”
Claromentis provides the tools to make this possible. Techspire IT configures them so that it actually works in practice - with the right permissions, the right structure, and the right guardrails in place.
Architecture designed around your departments
Every organisation has its own unique rhythm, not just as a whole, but on a departmental level. The reality is that your finance team operates in a fundamentally different way to HR or Operations.
A one-size-fits-all setup doesn’t work as it ignores these differences and then nobody wins.
Techspire IT’s architectural approach accounts for this from day one. Harsh designs departmental environments that reflect how each team actually works - complete with tailored dashboards, role-specific workflows, and granular permissions that keep sensitive data exactly where it should be.
Ongoing support beyond implementation
"Our relationship begins, not ends, with implementation"
Too many technology partnerships end at go-live. The platform is configured, the handover is complete, and then the client is left to figure out the rest on their own.
Both Claromentis and Techspire IT take a different approach. Implementation is just the beginning. Beyond this stage, they are dedicated to providing expert and timely support, consultation and guidance to all customers.
This support is delivered via:
- Ongoing "Structural Audits" and maintenance to keep your platform aligned with evolving business needs.
- Monthly syncs address permission changes, new SOPs, and emerging process requirements.
- Access to Claromentis Discover, our comprehensive knowledge base and ticketing system, available to all customers and partners.
- Access to Claromentis’ expert customer support teams, who stand ready to pitch in and help Techspire IT with any and all issues.
Not only that, but when major platform updates arrive - like a migration from Claromentis 10 to the AI-search enabled Claromentis 11 - Techspire IT will coordinate with both customers and Claromentis to ensure a smooth, disruption-free experience that doesn’t impact daily operations.
The industries Techspire IT is built to serve
Given Harsh's background, Techspire IT is especially well positioned to support organisations in Healthcare and Retail - two sectors with shared challenges.
“Healthcare demands high compliance and secure, departmental isolation - and retail faces what I call the ‘Frontline Challenge’. Both need the kind of flexibility that Claromentis offers.”
Both demand high levels of compliance and operational consistency. Both rely heavily on frontline teams who need fast, mobile access to information and training. And both suffer disproportionately when processes are manual, fragmented, or poorly documented.
Whether it's using Claromentis to track mandatory medical training and manage departments in a healthcare setting, or to automate supply chain requests and standardize onboarding across retail locations, Techspire IT will build a solution that fits your specific operational needs.
A partnership built on real-world experience
What sets this partnership apart is the depth of hands - on experience behind it. Harsh didn't learn about Claromentis from a sales deck or a product demo.
He learned it by managing a Claromentis system for hundreds of users in a demanding, heavily regulated environment. This meant solving real problems, building real workflows, and seeing the real impact of a well-configured digital workplace.
That kind of experience is hard to replicate. And it's exactly what we look for in a partner.
If you're looking to move beyond disconnected tools and manual processes - and want a partner who understands the Claromentis platform inside and out - Harsh would love to hear from you.
Speak with our partner today
Get in touch to find out how our latest partner, Techspire IT can support your digital workplace goals.
