Intranet, Extranet & Web Training & Support.
Training & Support.
Our professional services team provide comprehensive training and ongoing support to ensure that the system is fully understood and that users are fully productive when using our systems.
Support
We offer email support, personal telephone support and a 24*7 support portal for our customers, with agreed service level agreements.
Staging Environments
Claromentis offers staging environments to all clients. Staging environments are encouraged to ensure an additional level of control and comfort during the implementation of changes to an application or system.
Out of Hours Support
Claromentis offers out of hours support services, to ensure your system can be maintained with little or no impact to your users.
Scheduled Maintenance
Scheduled maintenance includes installations, upgrades, migrations and backups outside of business hours*.
Technician on Standby
It may be useful to have a Claromentis Technician on standby in the event that you are completing work yourself outside of UK business hours
Please be aware that out of hours support services are dependant on the availability of the Technician. Claromentis will attempt to offer hours to suit your requirements, but are unable to guarantee the availability of any Technician outside of business hours.
Please be aware that out of hours support services are dependant on the availability of the Technician. Claromentis will attempt to offer hours to suit your requirements, but are unable to guarantee the availability of any Technician outside of business hours.
Training
We offer a range of training programmes to suit Claromentis users. Our training programmes are conducted on a ‘train the trainer’ basis, allowing a group of key associates to become Claromentis Experts. These people can then go on to train staff in their own departments.
Although training programmes can be customised an example of a standard intranet training programme is as follows:
Standard Training Programmes
Level 1 – Claromentis Beginner
- Overview of Claromentis, including the difference between the front end and Admin
- Overview of Claromentis Permissions
- People – Search the Staff list
- People – Modify My Profile
- People – Modify My Settings
- People – Modify My Infobar
- Documents – View/download documents
- Documents – Add and edit documents
- Documents – Move and copy documents
- Documents – Set up bookmarks
- Publish – Add and edit Publish pages
- Publish – Move and copy Publish pages
- Publish – Configure the menu
- Calendar – Add a personal calendar
- Calendar – Add and edit events
- Calendar – Change view settings
- Forum – Add Topic
- Forum – Add Reply to Topic
- Forum – Moderate Forum Category
- News – Searching for a viewing a news article
- News – Add/edit News article
- Innovate – Adding posts
- Innovate - Following people
- Searching – Tips for optimum search results
Level 2 – Claromentis Specialist
- People Admin - Create and manage users accounts
- People Admin - Create and manage Groups and Roles
- People Admin – Password policies
- People Admin – Export users
- People Admin – Add/update from CSV
- Documents Admin – Add folders with appropriate permissions
- Documents Admin – Set Root folder permissions
- Publish Admin – Add folders with appropriate permissions
- Publish Admin – Set Root folder permissions
- Publish Admin – Set permissions on menus
- Forum Admin – Add/edit Forum Board
- Forum Admin – Add/edit Forum Category
- News Admin – Add/edit News channels
- News Admin – Add/edit Announcements
- News - Adding/editing multi-lingual News articles (if required)
- Innovate Admin – Add/edit Innovate Channels
- Innovate Admin – Configure Innovate settings
- Calendar Admin – Add/edit Group calendars with appropriate permissions
- Analytics Admin – Setting permissions for Analytics
- Analytics – Understanding user activity
Level 3 - Claromentis Expert
- People Admin - Configure user profile fields
- People Admin - Configure IP ranges
- People Admin – Set up Power Users
- Documents Admin – Configure Documents metadata
- Documents Admin – Carry out a Documents Export
- Documents Admin – Configure Documents Disposal schedule
- Calendar – Import/Export calendars
- Calendar – Sync with Outlook (if required)
- Calendar – Sync with iPhone (if required)
- News Admin – Configure News metadata
- Audit Logs (Admin Only) – Configuring Audit Logs
- Audit Logs (Admin Only) – Viewing/exporting Audit Logs
- Configuration file