Summary
To improve communication, engagement, and compliance across Travcorp’s multiple brands, the travel group replaced its disparate tech stack with Claromentis: a digital workplace that unifies everything. Now, the organization experiences greater engagement, strategic alignment, and operational efficiency.
About Travcorp
Based in Chester, UK, Travcorp Holdings is an online travel agency group that believes everyone deserves a holiday away from the everyday.
The organization operates a number of travel brands, including Holiday Gems, Destination2, Destination2Cruise, and Specialist Holidays Group.
Across every brand, they strive to deliver seamless booking services, personalized packages, and exceptional customer experiences.
The challenge
Prior to Claromentis, Travcorp didn’t have a centralized hub for internal communications. Instead, teams used an assortment of disparate tools, including; email; Microsoft Teams channels; SharePoint document libraries; and stand alone platforms for policies, training, and events.
Although these platforms functioned individually, they didn’t connect seamlessly. Employees had to jump between tools to find essential information. Remote colleagues found it incredibly difficult to connect with the wider organization and its culture. And everyday processes were difficult to manage and track.
There was no cohesion, only endless confusion.
The solution
Travcorp needed a different solution. A platform that could centralize communications, connect remote and international teams, and improve engagement and alignment.
This is exactly what Claromentis delivered.
Our comprehensive digital workplace solution unified operations, communications, and training across the travel agency group. Now, there’s no more platform hopping, tool fatigue, or misalignment. Every message, process, and document lives in one accessible, collaborative hub.
At present, Travcorp’s most-used applications include:
- News — for posting group-wide updates and company announcements.
- People directory — for sharing contact details and connecting remote team members.
- Thank You — for recognizing employee achievements and facilitating peer-to-peer appreciation.
- Events — for organizing social and corporate events.
- Learning Management System — for centralizing compulsory training and development opportunities.
- Policy Manager — for providing a single, trackable hub for HR and compliance materials.
The outcome
Life at Travcorp changed the instant they launched Claromentis. Engagement rates boomed, employee morale improved, and compliance processes became suddenly effortless.
Stuart Hammonds, CTO at Travcorp, says the platform has led to:
- Faster onboarding. Travcorp’s new sales e-learning pathway — combining policies and e-learning courses — speeds up new starter training and provides useful insights into employee progress.
- Greater employee recognition. Thank you notes help Travcorp celebrate achievements and foster a more rewarding work environment.
- Clearer communications. Claromentis provides Travcorp with one hub for news updates, employee profiles, policies, and more. This centralization saves time, strengthens bonds, and increases strategic alignment.
- Better coordination. The holiday events calendar enables staff to plan ahead and actively join company initiatives.
On top of this, Travcorp benefits from Claromentis’ hands-on, friendly customer support services. “The Claromentis team has been responsive and proactive throughout implementation and beyond, providing clear guidance and understanding our needs,” explains Stuart.
Claromentis: bringing brands together under one roof
Claromentis was the all-in-one solution Travcorp needed to connect its multiple brands and instil clarity across its daily operations.
If you’d like to see how our unified digital workplace could help you achieve the same, book a quick discussion call with one of our experts.
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