Summary
South Coast Water District (SCWD) replaced their outdated, sprawled tech stack with Claromentis’ unified digital workplace. Now, distributed office and field workers can access a centralized repository of SOPs, internal communications, and digitized processes from any device. This has strengthened collaboration, engagement, and operational efficiency throughout the company.
About SCWD
Founded in the 1930s, South Coast Water District (SCWD) supplies potable water, recycled water, and wastewater services to residents, visitors, and businesses in South Orange County, California.
Guided by their strong customer service standards and environmental stewardship initiatives, SCWD is committed to providing safe, reliable water to millions of people each and every year.
The challenge
Before Claromentis, SCWD used a plethora of disconnected tools, including shared drives, email, website pages, and stand alone solutions. There was no single access point, no mobile-friendly intranet, and no cohesion. This made it difficult for employees to access important communications and connect with their colleagues.
But this was only the tip of the iceberg. Underneath the surface, SCWD had to contend with a much larger technical problem.
Their mismatch of tools lived on an outdated server that lacked support. Even the smallest of changes required serious hands-on effort from the team, which negatively impacted morale and productivity levels. To make matters worse, this server was scheduled for decommissioning.
The solution
Change was inevitable. So SCWD took the opportunity to find a solution that satisfied all of their requirements.
The water company needed a mobile-first digital workplace that could:
- Support distributed field workers and staff spread across multiple offices.
- Unify internal operations, communications, policies, events, SOPs, and more.
- Streamline important processes, such as employee requests.
- Provide cost-effective customizable modules.
- Store institutional knowledge in a version-controlled, shareable Knowledge Base.
Claromentis ticked all of these boxes and more.
Launched in early 2025, Claromentis now functions as the digital heart of SCWD’s operations. There’s no more cumbersome technology to wrangle or disparate insights to hunt down — just one resource-rich hub that everyone can use with ease.
To date, their favorite applications include:
- Knowledge Base — for preserving and sharing standard operating procedures, onboarding documentation, and institutional knowledge.
- InfoCapture — for digitizing forms and streamlining internal request/approval workflows.
- Events and Room Booking — for organizing training events and company activities, as well as managing room bookings.
- News and Announcements — for distributing department updates and pushing out urgent alerts.
- People — for finding experts quickly and facilitating cross-site connections.
- Mobile app — for providing field teams with access to the SCWD intranet and resources.
The outcome
SCWD went from a dysfunctional, patched together tech stack to a modern, centralized digital workplace. Teams can access the platform on any device, no matter where they’re stationed, and quickly find the information they need to deliver superb services.
This has completely changed employee experiences across SCWD. Engagement and morale rates are significantly higher — not only because of the solution’s intuitive design, but because of how easy it is to connect with teams across the organization.
Find cohesion and clarity with Claromentis
Claromentis revolutionized South Coast Water District’s operations and internal communications efforts. But this is only the beginning of their digital transformation journey. In the near future, they hope to grow the platform and adapt their content alongside changing AMI systems.
If you’d like to see how Claromentis can help you modernize your operations and enable your distributed workforce, book a discussion call with one of our experts today.
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