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Summary
Viterma, a leading bathroom renovation franchise in the DACH region, replaced its inefficient email-based communications with our centralized franchise management software. Now, franchisees across Switzerland, Austria, and Germany can communicate seamlessly and access the crucial information they need to deliver fast, high-quality renovations.
Other benefits include:
- One single source of truth for operations and communications, resulting in greater levels of productivity.
- Enhanced process consistency, thanks to standardized e-forms and accessible knowledge base articles.
- Personalized experiences for every franchisee and the ability to restrict articles and content with granular user permissions.
About Viterma
Employees: 500+ across franchise locations
Industry: Home Improvement Franchise
Customer Since: 2016
Founded in the early 2000s, Viterma AG is a Swiss, family-owned company that specializes in bespoke, fast-turnaround bathroom renovations.
The company’s motto, “Better Life”, encapsulates the quality of their products and the positive impact this has on their customers — many of whom are aged 50 and above and value barrier-free, safe, and modern bathrooms.
As well as running its own production facilities in Switzerland, Viterma operates an extensive franchise system with numerous partner companies in Austria and Germany.
The challenge
Prior to Claromentis, Viterma communicated with its network via inefficient shared drives and email distribution lists.
Franchisees found it difficult to access the information they needed to streamline operations and ensure process consistency. What’s more, they lacked the ability to communicate freely and share insights with the wider network.
Viterma needed a more efficient, unified alternative; a solution that benefitted franchisees and customers alike.
The solution
Viterma demolished its outdated email-based approach and underwent a complete renovation with Claromentis.
Using our unique digital workplace platform, Viterma built a secure and centralized franchise management solution. Now, the franchise has one single source of truth for its communications, operations, and processes.
Their most used features include:
- News for sharing network-wide updates and communications.
- Knowledge Base for storing and organizing their franchise handbook.
- InfoCapture for standardizing processes and eradicating tedious manual tasks.
- Pages for creating a navigable, content-rich intranet for their network.
The outcome
Viterma’s new digital workplace solution has been a resounding success.
“Claromentis has provided us with one source of truth, which has improved clarity and communication throughout our network,” says Andreas Bacher, Head of Digitalization at Viterma. “Franchise partners now benefit from better visibility and organization.”
With everything housed in one intuitive platform, franchisees no longer have to scour through shared drives or email inboxes to find the information they need. Everything is just a few clicks away, and communicating with fellow partners has never been easier.
More than this, the transition from paper-based processes to InfoCapture e-forms has completely revolutionized Viterma’s operations. Their new standardized processes have already increased efficiency and process consistency across their employees, services, and teams.
This isn’t just great news for the franchisor. It directly benefits Viterma’s end customers too, ensuring they always receive a superb sales and installation experience — no matter where they source their bathroom renovation.
Ready to follow in Viterma’s footsteps?
Claromentis is a comprehensive digital workplace solution, comprising intranet, e-learning, and process automation capabilities. This makes it perfect for all aspects of franchise management, including onboarding and training new franchisees, as well as standardizing repeatable operations.
If you’d like to find out more about how Claromentis can improve your franchise management efforts, book a quick 10-minute discussion call with one of our experts. We’ll discuss your requirements, provide tailored recommendations, and even build you a branded demo to trial for 30 days.
Give staff a workplace to call home
Access every app, share information, and collaborate in one central workplace. Try Claromentis now or book a demo with our experts.
