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Intranet capabilities

Intranet analytics and engagement insights

Make your intranet the best it can be. Analyze user activity, content performance, and compliance rates, and make targeted efforts to boost engagement, user experiences, and operational efficiency.  

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Monitor intranet usage and performance

Your intranet is the heart of your organization. It enables your employees, sustains your culture, and upholds your operational standards. Which is why it's important to analyze its impact regularly and optimize accordingly.

Access granular analytics across the full Claromentis application suite to:

  • Track platform engagement and log ins

  • Monitor content and comms performance

  • Identify operational bottlenecks

  • Prove compliance

  • Check data access and security
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Measure comms impact

Discover how many views, likes, comments, and follows your intranet content receives. And identify your top-performing internal communications campaigns, topics, and channels. 

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Understand engagement

Track user activity, content interactions, survey results, and employee holiday/absence data to gauge engagement levels and pinpoint any retention risks. 

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Ensure policy compliance

Built-in policy acknowledgement mechanisms allow you to track individual acceptance rates. Use this data as evidence for internal and external regulatory audits. 

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Analyze AI search behaviors

Examine your top intranet search terms, as well as queries that receive 0 responses or recommendations, to identify knowledge gaps and potential user experience problems. 

Collect actionable employee feedback

Capture employee feedback, ideas, and challenges via custom surveys and polls. You can either keep the responses public or, to encourage more honest replies, anonymize them. 

Blend these qualitative insights with your quantitative intranet analytics to get a more rounded understanding of employee satisfaction levels. 

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Book a discussion call

Are we the right fit? Schedule a 10-minute intro to see if Claromentis is a good match for your organization.

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Track network-wide performance with Locations

The wider your organization or franchise network spans, the harder it is to check-in with individual locations and inspect daily compliance.

Claromentis' Locations application gives you the transparency you need, providing data-rich dashboards for every unit. In each dashboard, view:

  • Location address and sales territory
  • Employee profiles
  • Standard operating procedures
  • Recent internal communications, discussions, and comments
  • Real-time financial performance metrics
  • Compliance rates
One dashboard for every unit

Unlock deeper insights with the complete digital workplace

The Claromentis intranet is just one of three platforms within the digital workplace suite. 

When you add-on our comprehensive e-learning and business process automation platforms, you'll be able to track learning progress, compulsory training completions, workflow performance, SLA breaches, and much more.

The result? A wider pool of actionable insights that you can use to improve operational efficiency, compliance, and engagement. 

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Testimonials

Why customers love Claromentis

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"Claromentis has become a central hub for our staff, and a modern, user-friendly space to stay informed and connected. It has added real value to our employee experience and helped strengthen our culture across our growing organization."

Stuart Hammonds
Chief Technology Officer @ Travcorp
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"Communicating changes or new information across a network of over 100 locations can be difficult. Claromentis offers a user-friendly solution to this challenge by allowing us to upload documents, news, and training quickly, and then display them in a fresh and visually appealing way that drives engagement."

James Peacock
Head of Brand & Communication @ Winkworth Estate & Letting Agents
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"Claromentis fosters a sense of connectedness to the company as a whole, regardless of where someone is located. We're currently working a lot on our culture, and communication is essential for modifying behaviours and creating awareness on a variety of staff issues."

Farrella Ryan-Coker
Head of Human Resources @ Global Banking School
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“We are pleased to provide our valued franchise partners with secure and personalized access to the Viterma Intranet, powered by Claromentis. This platform is designed exclusively for authorized users to facilitate seamless communication, collaboration, and access to essential resources within our franchise network."

Andreas Bacher
Head of Digitalization @ Viterma
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"We're excited to keep growing into the platform and appreciate Claromentis as a responsive partner. The rollout has been smooth, the mobile experience is excellent for field staff, and the out-of-the-box apps hit our needs without heavy customization. We're confident the platform will scale with us."

Melissa Baker
Public Information Specialist @ South Coast Water District
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“In my view, InfoCapture is far and away the most important application in terms of what we’ve achieved with Claromentis. It’s the only application in Claromentis that has a significant learning curve. But in my view it is well worth the effort. It has huge possibilities in terms of streamlining processes, team collaboration and driving efficiency. I’m still building new IC projects to streamline and workflow processes four years after starting our intranet build. The possibilities seem almost endless!”

George Lockley
Senior Associate and Special Projects Lead @ Switalskis Solicitors
Applications

Intranet insights features

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Intranet Analytics

Get an overview of intranet metrics, including log ins, content engagement rates, and search requests.

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AI Intranet Search

Monitor user requests, submit search recommendations, and identify any queries that provide 0 results.

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Locations

Build data-rich dashboards for every location, department, or franchisee and easily track performance.
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News and Blogs

Analyze content performance across your written and AI-generated news and blog articles. 

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Policy Manager

Track acceptance rates across your workforce and identify unacknowledged policies or SOPs.

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Audit Logs

Trace user activity across your intranet portal and ensure access rights reflect your regulatory obligations.

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User Permissions

Assign granular permissions so only authorized users can access your sensitive intranet analytics.

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Project Management

Build project spaces, assign tasks, and track milestones with helpful progress bars.

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Surveys and Polls

Capture employee feedback via open or anonymous polls to better understand morale and engagement. 

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Holiday Planner

View past and upcoming employee absences and identify possible retention issues.

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Expenses Management

Track individual, departmental, and company expenses in an exportable spreadsheet.

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Room Booking

Monitor room popularity and equipment use to better optimize your physical resources.

How our insight-rich intranet benefits you

Prove internal comms ROI

Uncover your high performing internal communications by analyzing content views, comments, likes, and subscriptions. To prove the positive impact of this engagement, tie the data to concrete outcomes. For example, did a news article summarizing a recently updated standard operating procedure result in fewer instances of non-compliance? 

You can also use content metrics to identify under-performing topics and channels. This can inform your future comms efforts and campaigns. 

Identify and fill content gaps

"No response" queries, frequent search terms, and employee survey responses can unearth glaring content and knowledge gaps.

Once you've identified these blind spots, your internal communications team and subject matter experts can rectify the problem by building out knowledge base articles, pages, and more. In doing so, you'll be able to boost operational efficiency, productivity, and compliance. 

Improve employee engagement and intranet UX

Understand how your employees use your intranet with usage metrics, application analytics, and audit logs. And get a better idea of morale via surveys, holiday/absence data, and content engagement. 

Managers can then follow up with disengaged employees before they become a significant retention risk.

Understand network-wide performance

Consolidate location-based  metrics and operational activity in convenient dashboards. Giving you a bird's eye view of daily operations, financial performance, compliance rates, and more. 

Boost regulatory compliance

Capture policy acceptance via built-in acknowledgement mechanisms. Track user activity and access rights via extensive audit logs. And ensure your content review cycles run like clockwork with automatic version controlling. 

Combined, this helps you monitor and prove regulatory compliance with ease.

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Digital workplace suite

Take your intranet further

Expand your intranet's capabilities with our integrated e-learning and process automation platforms.

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Create engaging e-learning programs to upskill employees, bolster your compliance efforts, streamline onboarding and more.

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Process automation

Build powerful no-code workflows and e-forms to increase accuracy, eliminate tedious busywork, and boost operational efficiency.

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Get the complete digital workplace

Empower your people. Streamline your processes. Improve the quality and speed of your services. All with our 3-in-1 digital workplace solution.

 

FAQs

Claromentis intranet analytics and insights FAQs

What are the key intranet analytics & metrics we should be tracking?

Your intranet admin team should track the following intranet analytics and metrics on a regular basis: 
  • User log ins. This demonstrates how many of your users are actually using your intranet on a daily basis. Low numbers may indicate that you need to adjust the user experience. Consider; simplifying the navigation menu; adding buttons that link to popular pages; and creating interactive discussion rooms for employees to collaborate and share ideas.
  • Content performance. Track the number of views your documents, pages, news posts, blogs, and knowledge base articles receive in order to identify high-performing topics and channels.
  • Search requests. Monitor top search terms and pinpoint queries that glean no responses or recommendations. This can help you identify content gaps and most-used pages, and adjust your internal comms and intranet UX accordingly. 
  • User engagement. How do your intranet users engage with your internal comms? Likes, comments, subscriptions, and activity logs provide valuable insights into user behavior. In addition to this, survey and poll results give you concrete, qualitative data into employee morale.
  • Audit logs. Monitor intranet activity and content updates via audit logs and version control systems. This enables you to track user behaviors, ensure sensitive data is accessed by authorized persons only, and confirm regulatory compliance. 
  • Compliance rates. Enforce acceptance for every policy with compulsory check boxes. You can then use this data to prove compliance during internal and external audits. 
  • Administrative data. This includes employee absences, company expenses, event attendance, and more. All of which will help to inform and streamline your HR, finance, and admin efforts. 

The Claromentis intranet contains all of the  analytic capabilities listed above, as well as location-based performance data and project management metrics.

If you choose to add-on our integrated LMS and BPA platforms, you'll also receive insights into training completions and process activity. Both of which can help you enhance compliance, operational efficiency, and engagement across your workforce or franchise network. 

How can Claromentis' analytics help to improve our intranet UX?

Our native analytics capabilities provide the insights needed to optimize and improve your intranet UX.

Search data can reveal what content your users want to access but struggle to find. To improve user experiences, add highly searched for pages to your intranet menu or insert a hyperlinked button on your homepage. If certain search queries don't provide any results or recommendations, you can either add new content to your intranet or make "search suggestions" by tagging pages and articles with relevant search terms. 

Content engagement metrics can also highlight UX problems and areas for improvement. For example, if your news article views are dwindling, it may be that the content isn't easy for users to find. Try adding a widget to the top of your home page and/or notifying users whenever you publish a new post. 

Ultimately, by tracking intranet analytics closely, you can identify user experience challenges and remediate them.

 

Can we control who has access to intranet performance data?

Yes! Harness our comprehensive permissions system to control user rights and content access. This ensures only the appropriate users can see your intranet analytics, financial data, policy acceptance rates, etc. 

This ensures your intranet complies with your data protection obligations and regulatory standards. 

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Eager to see it in action? 

Book a personalized demo of our AI powered intranet software today to explore its features and learn more about its benefits. 

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