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Franchisee management

A centralized approach to franchise network management

Support your franchise network with engaging training, clear internal communications, and automated processes. And gain complete oversight into franchisee with location-based dashboards.

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The thread that ties your network together

Franchise success doesn't happen in isolation. It depends on the unity and strength of every location in your system. 

This requires centralized network management.

Claromentis facilitates this. With standardized processes, dedicated communication channels, trackable training, and data-rich dashboards, you're better able to support and sustain your franchisees. 

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Get a 360 degree view of unit performance

Monitor performance by location

Build bespoke dashboards for every franchisee, featuring essential contact details, territory maps, SOP highlights, staff profiles, and internal updates. 

These handy Locations profiles can also provide data-rich insights into:

  • Sales performance
  • Training completions
  • Policy and operations manual acceptance rates
  • Incident reports
  • And more!
One dashboard for every unit

Deliver and track franchisee training

Standardized training and onboarding experiences ensure franchisees operate compliantly and confidently.  

With Claromentis' built-in learning management system, you can:

  • Assign compulsory e-learning courses and pathways
  • Award certificates after completion
  • Curate up-to-date training records for every franchisee and staff member
  • Monitor test results via native statistics and/or your Locations dashboards
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Book a discussion call

Are we the right fit? Schedule a 10-minute intro to see if Claromentis is a good match for your franchise network.

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Make policies and SOPs accessible and understandable

Consistency and compliance are cornerstones of effective network management. Claromentis helps you bolster both. 

  • Distribute policies and operations manuals and enforce acceptance
  • Aid staff understanding with a built-in AI assistant 
  • Analyze read and acceptance rates with statistics and dashboards
  • Share digestible SOPs via a searchable knowledge base
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Improve network communication and collaboration

Facilitate two-way communication, inform franchisees, and keep your network engaged. All with our suite of internal communications tools.

  • Distribute urgent announcements
  • Publish informative news articles and access franchisee-created content 
  • Message franchisees 1:1
  • Build collaborative discussion rooms
  • Encourage commenting and knowledge sharing

 

Communicate and collaborate effectively

Standardize daily operations and compliance activities

Support your franchisees, reduce HQ admin, and boost compliance with standardized processes. 

Harness our no-code business process automation platform to build your own e-forms or automated workflows. Or, to speed things up, adopt our pack of configurable, pre-made processes. These convenient templates allow you to streamline repeatable processes, such as store opening checklists, unit inspections, royalty calculations, and HFSS logs.

Automate and standardize your operations

What our franchise customers say about us

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Claromentis’s simple to use set of tools allows us to create a great looking intranet for our franchisees while giving them access to powerful tools for training and learning. The extensive permissions system allows us to control user access and enable franchisees to control their own sub-users and content creation areas. Customer support during the onboarding has been very fast and the online training has been invaluable.”
Verified customer
Real Estate franchise (51-1000 employees)
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Claromentis is a very good platform and we are very excited to use it for our 'Winkworth Hub'.”
Wilfred Tienzo
Digital Tech Lead and Head of
Data Management at Winkworth
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“We are pleased to provide our valued franchise partners with secure and personalized access to the Viterma Intranet powered by Claromentis. This platform is designed exclusively for authorized users to facilitate seamless communication, collaboration, and access to essential resources within our franchise network.”
Andreas Bacher
Head of Digitalization at Viterma

Franchise network management features

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Locations

Get an overview of location details, sales data, and current priorities to better understand unit-by-unit performance. 

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E-forms and Workflows

Standardize repeatable processes, such as fee calculations and brand management inspections, and automate HQ follow-ups.
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Knowledge Base

Share and tag business-critical standard operating procedures, product walkthroughs, and more. 
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AI Policy Manager

Manage the complete policy lifecycle, track acceptance rates, and improve franchisee understanding with AI.

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News and Blogs

Keep franchisees aligned and engaged with targeted internal communications and news updates. 

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Announcements

Alert franchisees about upcoming inspections, regulatory changes, product updates, and more.

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Discuss

Encourage knowledge sharing and collaboration across your franchisee and HQ teams.

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Project Management

Simplify and streamline franchisee onboarding, marketing campaigns, and cross-network projects.

Benefits of our franchise management software

Maintain oversight

The Claromentis franchise management software unifies every corner of your network, creating one source of truth for you and your franchisees. With location-based dashboards, granular analytics, and in-system communication, you can keep up to date with every unit and maintain complete oversight over daily operations.

Reduce franchisor admin

Claromentis eliminates the need for email chains, out-of-date spreadsheets, and update chasing. Every data set, communication, document, and report is housed in one up-to-date hub. Meaning it's easier to get the insights you need and stay on top of your network management duties  without any time-consuming admin. 

Strengthen compliance and consistency

Accessible SOPs, enforceable policies, and trackable e-learning courses ensure every franchisee follows your standards and regulatory obligations to the letter. This uniformity leads to more consistent customer experiences and better sales outcomes.

Improve franchisee relationships

Internal communication tools and 1:1 messaging encourage stronger bonds across your network. Plus, collaborative discussion forums encourage franchisees to share knowledge, advice, and encouragement to their counterparts. This doesn't just improve performance; it can help to strengthen your culture, too. 

Ensure accountability

Transparent Locations dashboards highlight which franchisees are following protocol and which aren't. Automated workflows and SLA timers also allow you to track incidents (such as late sales reports or failed site inspections) and ensure timely follow up. 

If franchisees or internal HQ teams don't meet their obligations, simply use Claromentis' internal communications features to escalate the problem. 

 

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Learn more about our franchise use cases

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Franchise training and onboarding

Streamline franchisee onboarding, improve network compliance, deliver health and safety training, and more.

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Franchise operations management

Automate repeatable processes, ensure seamless internal and external audits, and keep track of unit performance. 

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Franchise compliance

Distribute policies and enforce acceptance, safeguard your sensitive data, and improve regulatory understanding. 

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Franchise intranet and communications

Centralize communications, create one source of truth for documents and assets, and boost franchisee engagement.

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Or get a complete software overview. 

Claromentis franchise network management FAQs

What are the core functions of franchise network management software?

The core functions of a good franchise network management software like Claromentis include: 

  • A centralized franchise intranet with internal communications, announcements, franchisee discussion forums, organization charts, and personalized experiences.
  • Location-specific dashboards to enhance network monitoring and performance reporting. 
  • AI-powered policy management for distributing, updating, and enforcing policies and operations manuals.
  • A searchable knowledge base and FAQ library to help franchisees meet brand standards, regulatory requirements, and safety protocols. 
  • Version-controlled documents and brand assets to ensure consistent marketing campaigns and visual displays.
  • A trackable learning management system to streamline franchisee onboarding and deliver ongoing training.
  • Business process automation capabilities, comprising standardized e-forms and customizable workflow logic, to speed up repeatable processes.
  • A library of franchise process templates to replace ineffective manual processes and reduce reporting inconsistencies. 
  • Third-party integrations and APIs to unify data and create a more centralized digital workplace.
  • Granular user permissions to secure sensitive IP and provide franchisees with personalized content experiences.

What are some of the top franchisee management best practices?

When managing a network of franchisees, keep in mind the following best practices:

  • Provide standardized onboarding experiences and ongoing training.
  • Share up-to-date operations manuals, SOPs, and product information in an accessible knowledge base to support daily operations.
  • Bolster compliance and regulatory understanding with AI-assisted policies.
  • Create channels for franchisor-franchisee and franchisee-franchisee communications.
  • Store brand assets and marketing materials in a centralized repository.
  • Build (or configure) standardized processes and workflows for incident reporting, royalty management, store opening and closing, and more.
  • Monitor unit performance via location-based dashboards to ensure you're always in the loop. 
  • Collate franchisee feedback via polls, surveys, and discussion forums.

With Claromentis' franchise management software, you can achieve all of this and more. Our software comprises a feature-rich franchise intranet, no-code business automation platform, engaging learning management system, and a suite of franchise process templates. This allows you to manage your franchisees with ease and improve the performance and profitability of your network.

How does Claromentis' Locations application improve franchise network management?

Built for franchise networks and multi-site organizations, Locations is an application that creates unit-based dashboards.

These dashboards display summaries of unit details, territory maps, SOPs, internal communication updates, staff profiles, financial performance, and more.

You also have the opportunity to build your own custom components, such as monthly revenue charts.

Simply put, Locations allows you to monitor activity across every location with ease. There's no hunting for documents, scrolling your phone for contact numbers, or fretting over missing sales data; everything you need to assess and improve performance is right in front of you, packaged up in an easy-to-digest dashboard.  

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Ready to see it in action? 

Book a personalized demo of our franchise network management software today to learn more about its features and benefits. 

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