101 Mobility

Summary

101 Mobility, an accessibility and mobility solution franchise, required a centralized platform for training franchisees, sharing knowledge, and developing their units. Claromentis Franchise Hub provides everything they need to enable their network, streamline HQ support, and ensure consistent and compliant operations.

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About 101 Mobility

Industry: Care Services, Franchise

Customer since: 2026

Founded in 2008, 101 Mobility is a North American franchise network that specializes in accessibility and mobility solutions for senior citizens, individuals with disabilities, and those recovering from injury or illness.

The company’s product portfolio — which includes stair lifts, wheelchairs, ramps, and grab bars — empowers customers to maintain independence, safety, and mobility in their homes and work environments. This is complemented by expert consultations, installation, and support services, which are delivered by each individual franchise location.

The challenge

101 Mobility’s franchise network is spread far and wide across designated territories in the United States and Canada. This means technology is crucial for training, communicating with, and developing new and existing units.

Before adopting Claromentis Franchise Hub, 101 Mobility used The Learning Network, a learning management system (LMS), and Hubspot to facilitate this knowledge sharing and support.

Over time, however, it became evident that a more centralized and comprehensive franchise management solution was required. Somewhere where franchisees could access everything they needed to handle their day-to-day operations with confidence — without having to navigate between different tabs or windows.

The solution

In Claromentis Franchise Hub, 101 Mobility found the vast functionality they were looking for, packaged up in a secure, intuitive, and centralized environment.

Comprising intranet, LMS, process automation, knowledge management, and performance tracking capabilities, Claromentis Franchise Hub gives their franchisees easy and direct access to:

• Head office support. Standardized e-forms make it easy for franchisees to request operational and marketing support. Each request passes through an automated workflow with accountability built in, ensuring no one is left waiting for help.
• Operational information. Franchisees can self-service operational knowledge, SOPs, and product documents, as well as access a convenient directory of vendor support services and contact information.
• Marketing and brand assets. Up to date brand guidelines, downloadable digital assets, and printable materials empower franchisees to build effective and compliant marketing campaigns.
• E-learning courses. The 101 Learning Center, built using the Franchise Hub’s integrated LMS, is pivotal for delivering onboarding, product, and service training to 101 Mobility’s growing network.
• Network updates. The News and Events applications allow the corporate team to share the latest company updates, franchisee successes, and network events.

But this isn’t all.

As well as simplifying knowledge sharing, training, and support, Claromentis Franchise Hub is fast becoming a key engagement tool for 101 Mobility’s network, too.

“The ‘101 Raving Fans’ feed has gained traction, with team members using it to recognize and celebrate colleagues across the network,” says Tamara Cunningham, Director of Training & Support at 101 Mobility.

The outcome

By consolidating resources, training, and communications in a well-governed Franchise Hub, 101 Mobility can scale their operations with confidence — all while ensuring their franchisees receive timely and effective support.

“We are still in the early stages of adoption,” says Tamara, ‘“but are confident that we’ll see an increase in usage over time, especially now that we’ve built out and launched the new LMS.”

As the network continues to set up their custom Hub, they’re supported every step of the way by Claromentis’ hands-on onboarding, platform training, and customer support services.

“One of the biggest benefits is working with Jasmine. She’s been indispensable and incredibly supportive!”

Franchise management, made simple

To find out more about Claromentis Franchise Hub and how it can help your network improve consistency, compliance, and franchisee competency, book a demo with one of our experts.

Tell us your requirements, and we’ll give you a personalized tour of our solution, highlighting the key applications that we believe will benefit you most.

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