One hub to manage your water utility operations

When different sites work from different versions of the same SOP, results start to drift. Claromentis Enablement Hub gives every treatment plant, crew, and office one approved version, complete with version history, review dates, and a named owner.

And when a procedure changes, notifications tell the teams it affects, while acknowledgement tracking shows who has read it.

Your most experienced operators answer the same questions again and again. Capture those answers in Knowledge Base articles, and invite subject matter experts to respond to new questions in an evergreen FAQ library.

Every answer then becomes searchable for the next person who needs it.

Give new starters a structured route into the role, and provide supervisors with a real-time view of how they're getting on. Our integrated LMS keeps course completions, quiz results, and certificates in one place, while supervisors stay in charge of hands-on assessment.

Routine requests shouldn't depend on someone remembering to check their inbox. With InfoCapture, notifications, statuses, and SLAs keep every request moving, and dashboards show exactly where each one is waiting.

So supervisors can spend more of their day supporting their teams.

Enablement Hub contains three integrated platforms. Choose one, two, or all three, depending on your requirements. Then start with a single department, facility, or process, and add platforms and users as your needs grow.

Every customer gets access to Discover, our 24/7 support portal, where you can submit support tickets, browse product guides, and take e-learning courses. You'll also receive hands-on onboarding from our experts, who'll help you set up your platform, personalize your experience, and train your administrators.

We’d recommend Claromentis Enablement Hub, though we’re hardly impartial. Your intranet needs to work for the operator checking a procedure at a pump station just as well as the team in your office.

When comparing platforms, ask to see mobile access, document version control, announcement acknowledgments, and training records in action. Enablement Hub brings these together alongside our integrated knowledge base, LMS, e-forms, and policy management. Claromentis Enablement Hub also has flexible hosting options with cloud or on-premise available for all utilities customers.

Give your crews a way to access updates on their phones, without having to check a company inbox. When people work different shifts across treatment plants and pump stations, you can’t rely on everyone seeing an email or passing the same noticeboard.

The Claromentis Enablement Hub mobile app lets your staff read news, check procedures, and complete forms while they’re on site. You can require acknowledgment of urgent announcements, too, so supervisors know who still needs a follow-up at shift change.

Enablement Hub's mobile app is successful in the field. With our customer South Coast Water District describing the mobile experience as “excellent.”

Use read-and-accept acknowledgments to record who has confirmed reading an update and when. Claromentis Enablement Hub keeps these records for announcements and policies, so you can follow up with anyone who hasn’t responded.

When you revise a policy in our Policy Manager, the relevant staff are notified to read and accept the new version, and the previous version is archived. Policy owners also receive reminders ahead of review dates.

You’ll have a dated acknowledgment record available for audits or incident reviews. And if staff need help understanding a policy, they can ask the built-in AI assistant to answer their questions in plain language.

You need a record of each operator’s completed training, alongside the requirements for their role. A spreadsheet can do this, but someone has to keep it current whenever training is completed or requirements change.

The LMS in Claromentis Enablement Hub lets you assign onboarding and role-based learning pathways, track completions, and award badges and certificates. You can also make course completion a condition of access to selected areas of the Hub.

This gives your supervisors a shared view of training progress, including courses you introduce for the Lead and Copper Rule Improvements or PFAS monitoring. You’ll still need to meet your state licensing board’s requirements for CEU evidence and certification.

Give your crews a reliable place to find the current approved SOP, including when they’re out on site. If someone has to call the office to check whether their copy is current, the process needs improving.

Claromentis Enablement Hub supports document version control and check-in/check-out editing, helping you manage revisions and publish approved procedures. Your operators can access SOPs and forms through the mobile app, and use AI search to find guidance by describing the task they need help with.

Give your experienced operators time to document how they do the job and help train the people who’ll take it on. Start while there’s still time for questions and practical handovers.

The need is widespread. In Black & Veatch’s 2024 Water Report, 82% of respondents reported increased operator retirements or departures, and 86% reported the same for supervisors.

Claromentis Enablement Hub gives you somewhere to keep their procedures and searchable knowledge articles, alongside e-learning courses for new staff. You can track course completions and document acknowledgments to see where further training is needed.

Claromentis is ISO 27001:2022 certified, and you can deploy Enablement Hub on-premise if your IT team requires an internally hosted platform. Your team should assess the deployment against your utility’s security requirements as part of the selection process.

You can also use Enablement Hub to manage your AWIA emergency response plan procedures, distribute them to the relevant staff, and record acknowledgments. 

Claromentis Enablement Hub covers your employee communication needs and goes further, with document control, operator training, digital forms, and policy acknowledgments built into the same platform.

Your crews can read an announcement, find the approved procedure, complete the related training, and submit a form without switching systems. And your managers can track who’s acknowledged an update or finished a course, with records available for audits and follow-ups.

Workvivo is a good option for employee communication and engagement, particularly social feeds and recognition. Staffbase is also worth considering for internal communications. But matching Enablement Hub’s full combination of training, controlled documents, and operational workflows would require additional tools or integrations.