A support agent that finds and assesses franchisee issues
The Franchise Support Desk agent examines open and closed tickets, lists priorities, and helps support teams refine their efforts.
Build a proactive support office
Most franchisors bear the brunt of day-to-day support tasks. The problem isn't the volume of these requests, but the lack of transparency. There's no standardized process, no queuing system, no clear status updates. All of which leads to stressed HQ teams and disgruntled franchisees.
Claromentis Franchise Hub helps you build a centralized and organized support desk, with ticket assignments, statuses, and service-level agreements.
Our integrated Franchise Support Desk agent reads these tickets and notes, and provides a clear summary of priorities, pending issues, and patterns that may need further investigation.
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Customize the agent
Adapt the instructions to ensure the agent understands the context of your franchise and its support processes.
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Assign permissions
Define which users can can use the support agent and the information they're permitted to see.
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Test and publish
Before publishing, test the agent to make sure it responds appropriately and has access to the right skills.
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Get your answers
The agent inspects tickets and franchisee notes, and provides fast answers to your support questions.
"Which tickets are still open, and which should we deal with first?"
Get a structured list of open tickets, ordered from high to low priority based on franchisee-provided notes.
In our 15-unit coffee shop test network, the agent identified a unit that repeatedly required engineering support for a clogged grinder. Historic notes reveal the café had previously failed equipment cleanliness during a site audit. Based on this information, the agent intelligently suggests implementing staff training and corporate coaching alongside any technical checks.
"Have there been any health and safety incidents, and where?"
The Franchise Support Desk agent can present common patterns in your ticket data, too.
As an example, our agent found 4 minor burns incidents across 4 different cafés, as well as 4 customer slips that occurred in 3 cafés.
For quick dissemination, the agent collated all incidents in a convenient bar chart.
Book a discussion call
Are we the right fit? Schedule a 10-minute intro to see if Claromentis Franchise Hub is a good match for your franchise.
"Which locations hardly ever raise a ticket, and should we be worried?"
A silent franchisee isn't always a good thing. In some cases, it can indicate disengagement or a lack of trust in your support office.
The Franchise Support Desk agent analyzes your quietest units and tells you whether there's any reason for concern. It may also give potential reasons for the silence, such as previous support requests that took over a week for your HQ teams to resolve.
Deploy a team of franchise agents
The Franchise Support Desk agent is one of several AI agents available in Franchise Hub.
Combined, this team of intelligent AI companions enable you to identify, prioritize, and rectify issues in your end-to-end franchise operations.
“Communicating changes or new information across a network of over 100 locations can be difficult. Claromentis offers a user-friendly solution to this challenge by allowing us to upload documents, news, and training quickly, and then display them in a fresh and visually appealing way that drives engagement."
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“We are pleased to provide our valued franchise partners with secure and personalized access to the Viterma Intranet powered by Claromentis. This platform is designed exclusively for authorized users to facilitate seamless communication, collaboration, and access to essential resources within our franchise network.”
“Claromentis is now an integral part of our franchise owners’ daily business routines. It allows us to have an internal hub full of documents, resources, and updates designed to make our franchisees more successful in their markets.”
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“We're only early days, but we already know this is really going to help us as a franchise. We love how professional the site will look to onboarding franchisees, and how it will provide our franchisees with instant access to knowledge and support without them having to wait for us to give them an answer.”
Benefits of our Franchise Support Desk agent
Understand top priorities
The support agent reads through the notes attached to every support ticket. Based on information provided by your franchisees, it ranks open queries according to their priority level.
This helps your support teams focus on problems that need immediate intervention, all without them having to dig into ticket data manually.
Identify disengaged or struggling units
A low or high number of support tickets may indicate disengagement, mistrust, non-compliant workarounds, or poor staff training.
While the Franchise Support Desk agent will never make assumptions on your behalf, it can help you find and prioritize the locations that need targeted support.
Improve your support efforts
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Franchise operations management
Standardize daily checklists and audits, automate follow-up workflows, and boost compliance.
Franchise LMS
Build, distribute, and track training across your network with a feature-rich franchise LMS.
Franchise performance dashboards
Track unit sales, compliance rates, operational incidents and more in location-based dashboards.
Franchise intranet and communications
Keep your operational knowledge, network comms, and digital assets in a secure franchise intranet.
Get the full Franchise Hub overview.
A smarter way to support your franchisees
The Franchise Support Desk agent improves transparency and empowers your teams to prioritize and resolve critical issues. To see it in action, book a live demo.
