Lone Star Credit Union

Summary

After their previous intranet retired, Lone Star Credit Union needed to find a solution that matched its digital-first ambitions and enhanced efficiency for staff and members alike. With Claromentis, this community credit union has; improved knowledge accessibility; democratized intranet maintenance; streamlined support requests; and enhanced staff experiences. 

About Lone Star Credit Union

Employees: 50

Industry: Financial Services

Customer since: 2025

Founded in 1967, Lone Star Credit Union (LSCU) provides financial services to members in eight counties across Texas.

Driven by respect, fairness, and innovation, LSCU prides itself on its digital-first experiences, as well as its commitment to helping each member achieve their financial goals.

The challenge

Before Claromentis, LSCU used an intranet platform provided by a compliance and risk management software vendor. When this system retired, the team was tasked with finding a replacement.

This  gave LSCU the opportunity to evaluate what they really needed from a digital workplace solution.

Their ideal platform had to look and feel modern, speed-up knowledge discovery, improve employee engagement, and boast an intuitive application suite.

Claromentis ticked all of these boxes and more.

The solution

With its vast tool suite, user friendly design, and comprehensive search and knowledge management capabilities, Claromentis was the perfect home for LSCU’s communications, tools and resources.

Currently, the team’s most-used applications include:

• Knowledge Base. This is where LSCU houses and categorizes all of its procedures. Office and frontline staff can easily search and find the information they need in real-time, without delay.
• InfoCapture. Using Claromentis’s native business process automation platform, LSCU has built a clean, transparent, and user-friendly support ticketing system.
• Events. As well as providing a better experience for LSCU’s Community Advisor, this application is pivotal for promoting events and simplifying staff sign-up.
• Pages. Claromentis’s no-code page building and design features are necessary for the development and maintenance of their site. LSCU appreciates how democratized this process can be, thanks to the solution’s granular user permissions system. Admin teams no longer have to do all of the intranet work; they can shift responsibility as needed.

The outcome

Unlike many inflexible solutions on the market, Claromentis enabled Lone Star Credit Union to construct a completely bespoke digital workplace.

“We built a platform that truly fit our needs and matched our culture,” says Otilia Vidaña, Learning & Development Advisor at LSCU. “We weren’t forced to adapt our tools and resources into a one-size-fits-all system.”

The result is a digital workplace that’s built to deliver lasting value. 

Here’s how Claromentis has changed LSCU’s operations for the better:

• Intuitive customization options and granular permissions settings empower any authorized user to create pages, optimize layouts, and improve day-to-day experiences for staff.
• Powerful search capabilities speed up information retrieval and, by extension, member services.
• The modern design and mobile compatibility ensure the site is easy to access for everyone — frontline teams included.
• Centralized SOPs improve operational consistency and compliance.

“The good news is we still have room to grow with Claromentis,” Otilia continues. “With so many application choices and options to use the applications, our platform is a continued work in progress that will fit our needs for many years to come.”

A high-quality solution, backed by a dependable support team

Claromentis is now a fundamental part of Lone Star Credit Union’s operations. Since launching the portal in 2026, there has been a notable improvement in efficiency and staff experience across all departments. 

This is thanks not only to Claromentis’s comprehensive tech stack, but also to our dedicated customer service teams.

Speaking of LSCU’s onboarding and support experience, Otilia says:

“Jasmine was wonderful and attentive throughout our project. Her training sessions were very detailed and instrumental in the creation of our site. She answered questions easily and was available when needed. The support ticket side of Claromentis is wonderful, too. They offer a quick response time even with the time difference.”

Eager to find out more about our digital workplace solution? Book a 10-minute discussion call with one of our experts today.