Claromentis helped Accessory Exchange New York improve their stakeholder communications by providing a central location to work from, improved and streamlined processes for purchase orders and other business needs, better contact with the Hong Kong for task shares, reducing emails and enabling faster turnaround on requests.
Employees: 100
Industry: Retail
Customer Since: 2013
Accessory Exchange supplies an array of leather goods, handbags, and luggage. Based in New York and Hong Kong, they needed a system which facilitated real-time communication.
They support an array of product types ranging from small leather goods to handbags, luggage, accessories and legwear. Stationed in both New York and Hong Kong, AENY can seamlessly adapt to changing consumer preferences and shifts in marketplace demand. AENY maintains control of their supply chain from design through manufacturing, and does this with the aid of their development office in Hong Kong.
The Claromentis North America Team provided valuable training for AENY and helped make recommendations regarding system adoption, which included tutorials and training materials. AENY uses Claromentis as a central hub for its international offices, facilitating real-time communication between users.
AENY has deployed a variety of apps in order to share information and streamline communication, including Idea Spaces, Info Capture, Knowledge Base, the Document Management System and Calendar, all of which help users collaborate on projects and share information fluidly.
The following applications proved to be critical in meeting AENY’s needs: