Specialist leak detection franchise, Leak Detective, found training, managing, and communicating with their growing network a challenge. To bring clarity to their operations and speed-up onboarding, they replaced email communications and disparate Google folders with Claromentis: a centralized and intuitive franchise management software.
Franchisees: 16
Industry: Water and Utilities, Franchise
Customer since: 2026
Established in 2022, Leak Detective is a specialist leak detection franchise that operates throughout the UK.
Its growing network of 16 franchisees use the latest technology — including acoustic listening microphones, utility trackers, and borescope cameras — to find and fix leaks quickly and with minimal disruption.
Before Claromentis, Leak Detective made do with a stripped back technology stack. Headquarters stored training documents and operations manuals in scattered Google Drive folders, and communicated exclusively via email.
This worked for a time. But when their network of 5 or 6 franchisees quickly scaled to 16, cracks emerged.
When a new franchisee came on board, Leak Detective had no unified knowledge library to direct them too. This meant that support teams had to answer the same questions over and over again on loop. On top of this, they had to manually tick off items in spreadsheets whenever franchisees completed an onboarding step. These inefficiencies wasted valuable time and caused frustrating bottlenecks.
Leak Detective had diagnosed the issue. Now it was time to fix it. They needed a solution that made life easier, that simplified franchisee management and enabled future growth.
In January 2026, the team discovered Claromentis. It took them less than 2 weeks before they signed on as a customer.
With our feature-rich franchise management software, Leak Detective can consolidate training documentation, speed-up knowledge discovery, and automate franchisee support requests. All in one, centralized solution.
The following applications are essential for the franchise’s day-to-day operations:
No more disparate documents. No more cumbersome onboarding spreadsheets. And no more neglected support requests.
Claromentis gives Leak Detective total clarity and control over their franchise operations.
“We're only early days, but we already know this is really going to help us as a franchise,” says Emma Gallacher, Franchise Manager at Leak Detective (Franchising). “We love how professional the site will look to onboarding franchisees, and how it will provide our franchisees with instant access to knowledge and support without them having to wait for us to give them an answer.”
In addition to this, Leak Detective has been very impressed with Claromentis’s hands-on onboarding and customer support services. Speaking of her experience with the Claromentis team, Gallacher says:
“Having a dedicated contact (Hannah) was perfect. The one-to-one meetings were in depth and really set us up well for building our site. The knowledge base articles and AI search function were great when we needed more information, and any questions we asked were answered promptly. To be honest, the onboarding process was so good that we're going to try to replicate it when we're onboarding our own franchisees. It's given us some good ideas.”
Claromentis is a one-of-a-kind franchise management software. Its intuitive design, extensive application suite, and AI-powered capabilities make it a prime choice for any established or growing franchise network.
That’s why Leak Detective knew we were the solution for them straight away.
To find out how we can centralize operations, speed-up onboarding cycles, and simplify network management in your franchise, schedule a quick discussion call with one of our franchising experts today.