CASE STUDY

Pearl Hospitality

Employees 600

Industry Hospitality

Customer Since 2015

Benefits

    • Centralised repository for all company information, including industry standards, processes and SOPs
    • A central portal for communication
    • Reduced email requirements

 

Products

    • Intranet Software
    • Business Process Management

 

Pearl Hospitality is a hotel development and management company operating across Texas. They needed a digital workplace to standardise their processes and training as part of their expansion.

Customer background

Founded in 2000, Pearl Hospitality is an expanding hotel development and management company operating across Texas. Pearl develops high quality hotels that deliver impeccable and unmatched service. Pearl challenges team members to unleash their inner potential and strive for greatness, both personally and professionally.

Purpose of the system

As Pearl Hospitality expanded significantly over the last several years, they needed a solution to standardise processes, systems, and training across the entire company. By utilising an integrated Claromentis digital workplace, they were able to improve consistency and provide their associates with a one-stop-shop for the majority of the company’s business needs and resources.

Critical applications

The Business Process Management Platform proved critical in meeting Pearl Hospitality’s requirement for creating consistency and standardisation across the company. In addition, the following applications were of vital importance:

    • Document Management System
    • Policy Manager

Why they liked us

Claromentis has greatly improved the efficiency of our operations and allowed us to maintain a central repository for our SOPs, documents and other information. Claromentis has been very open to new development and customising our portal to meet our specific business needs. They have also provided timely support to any questions we have. Ari – Corporate Operations Manager