Archive

Archive for the ‘Business Process Management’ Category
author Hannah Voice, August 11, 2015

This is the second blog of a three part series, describing how you can provide your customers with a help desk portal 24-hours a day, 7-days a week. In part 1, I discussed implementing customer access, ticketing system, knowledge base and document storage, which are the core of any traditional Help Desk. Today, in part 2, I will […]

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author Hannah Voice, August 6, 2015

Provide your customers with a complete support portal 24-hours a day, 7-days a week. Enable customers to become self-sufficient and equip your customer service teams with collaborative tools to directly interact with your customers. This is the first blog of a three part series. In part 1, I will discuss implementing customer access, ticketing system, […]

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author Kerensa Johnson, March 18, 2015

It’s always refreshing to learn the ways in which our customers utilise our Business Process Management module InfoCapture. We’ve seen innovative and sometimes surprising uses of this application, from using it as a fully functioning helpdesk; a complete product return workflow; and even an online shop for users to purchase company merchandise. The vast array […]

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author Paula Matthews, April 13, 2014

Intranet e-form and workflow building tools help businesses to capture data, automate processes, eliminate paperwork and save time through increased efficiency. We’ve shared some common intranet e-form examples along with a general description of how the workflow could be set-up. Don’t forget, if you were to create your very own e-forms and workflows, they would […]

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author Paula Matthews, February 14, 2014

Workflow Management Solutions are used to streamline organisational-wide processes to effectively reduce costs and increase business efficiency. If you’d like to implement a workflow management solution and are unsure of the potential cost benefits you’ll experience, here are our top 5 ways you can save money: Audit Trails for Compliance Compliance is a critical component […]

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author Paula Matthews, November 11, 2013

Organisations implement online workflows to help solve an array of business problems and manage a range of processes. These processes can take the form of; purchase order requests, customer enquiries, expense claims and stationary requests. An example of a workflow can be seen in the management of a customer’s insurance claim – from the initial […]

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