Example Applications That Can Be Provided As Quick Start Projects

Help Desk

An ITIL compliant solution that fully supports service level agreements.

Enables you to maintain service level agreements in accordance with ITIL helpdesk standards. Customizable notifications and colour-coded status reports enable efficient enquiry management. We can provide an example Help Desk to start the project, or we can configure one to precisely meet your needs. The administration panel provides the full functionality for trained users to create new project or make modifications to existing ones.

Sales lead management forms

Using the public permissions of Claromentis E-forms it is easy to start a sales management application to record new leads - for example from contact us or demo requests, and then manage those using SLAs to drive email autoresponders. One click plug-ins can also automatically create entries for the customer, contact and opportunity in Claromentis sales manager - or indeed any other sales management system - once a meaningful dialog is established.

Change management

Change requests are submitted by employees and routed to authorized personnel for approval, enabling managers to control the change process. A change management project can be set up for relatively simple processes to complex workflows for significant change management boards in larger enterprises.

Corporate travel

Employee travel requirements are automatically submitted to an external travel agency. Once the agency has provided costs to the employee's line manager for approval, it must wait to receive automatic notification of his or her approval before going ahead and making the travel arrangements - enabling the manager to keep control of travel expenditure.

New hire process

A comprehensive solution that manages the entire employee induction process. This can incorporate the allocation of facilities such as telephones and network resources, set up of briefing meetings, and the provision of relevant company information as well as access to policies and procedures - ensuring the new employee is welcomed efficiently and becomes an effective contributor as fast as possible.

Purchase order approvals

Line managers automatically receive their teams' purchase order requests for approval subject to the amount and the line manager's spending authority. Once approved, the Accounts department is automatically notified and optionally the total is deducted from the team's budget to avoid over-expenditure.