Project Highlights

ICHEIC

The International Commission on Holocaust Era Insurance Claims (ICHEIC) is an international organization established to resolve unpaid and previously uncompensated Holocaust era insurance claims at no cost to claimants.

Following a March 2004 claims filing deadline, ICHEIC staff faced a challenging task, as the processing of all cases was due to be completed by June 2006. Given the extensive work necessary to sort and copy over 140,000 claims submitted to ICHEIC, it became clear that the organization required an enhanced technical application to improve overall efficiency. It would also need to enable ICHEIC to monitor progress to enable effective contingency planning where necessary.

Effective storage and management of documentation for thousands of claims was particularly challenging for ICHEIC. The logistics of claims handling involved millions of paper documents that were either sent overnight from a Gloucester-based storage depot to ICHEIC’s London offices, or photocopied and shipped to insurance companies across Europe. The Commission needed a cost-effective solution to enable staff and participating insurance companies to process these cases more efficiently within agreed timelines.

ICHEIC decided to implement a solution relying on the Claromentis Document Manager application. This combined powerful collaboration tools with end-to-end document life-cycle management functionality – all accessible via a web-browser.

“The Claromentis solution has been instrumental in helping us to manage this complex and challenging project, bringing some measure of justice to Holocaust survivors and their heirs.”

Markus Ketola, Records Manager, ICHEIC

As stated in the final report ‘Lessons Learned; A report on Best Practices June 2007’

“ICHEIC’s humanitarian claims process was constructed around a number of IT solutions that made for a nimbler and more efficient process. For example, by scanning documents and providing an electronic interface for the teams in the UK and the US to review and determine eligibility of individual claims without having to wait for (or indeed incur the cost of) the copying and shipping of paper files, ICHEIC’s humanitarian claims process was able to review over 70,000 individual files and arrive at determinations on these cases in half the time it took companies to process the hard copy claims provided.”

The ICHEIC project was an enormous success. ICHEIC ceased accepting new claim forms/applications on March 31, 2004. As of December 2006, all timely filed claims received a final decision through the ICHEIC process. Quoting again from the final report:

“In the field of Holocaust claims processing, ICHEIC was, and is, an anomaly. A diverse group of individuals with divergent interests was able to agree upon a mission and designed a process to achieve that mission, namely the payment of previously uncompensated Holocaust era insurance policies at no cost to claimants. And, nearly nine years after its establishment, the ICHEIC anomaly has led to the distribution of awards on insurance policies to more than 48,000 survivors of the Holocaust and their heirs around the world. These awards total over $306 million.”

Claromentis are proud of our role in this significant humanitarian project.

NCCMH

As one of the largest organizations in the NICE ( National Institute of Clinical Excellence ) group, The National Collaboration Centre for Mental Health (NCCMH) needed an IT solution to allow many diverse groups to contribute to the significant guidelines they publish on all aspects of mental health, with an emphasis on document version control.

They selected Claromentis Document Manager for this critical task, attracted by the ease of use of the system as almost all of the users were remote, often only contributing to one guideline in their area of expertise, and so could not be extensively trained on how to use the system.

Success in this project with the NCCMH lead to Claromentis becoming the application used to control the information layer through the content managed website at http://www.nccmh.org.uk/ using the Claromentis Content Management system application, which integrates seamlessly with Document Manager to provide an extended information layer maintained by a single web based portal.

The success of the project at NCCMH led to the Claromentis software being used by other areas of the NICE group – including the NCCPC, the NCCAC and xxxxxxx to provide the same ease of use in managing a critical version controlled document management software solutions across these areas.

Mott Macdonald

Mott MacDonald's US$1.5 billion business is a management, engineering and development consultancy spanning 120 countries with 14,000 staff working in all sectors from transport, energy, buildings, water and the environment to health and education, industry and communications.

Mott MacDonald use Claromentis to manage construction and Engineering projects. They use Document Manager with the advanced Java based searching, as they have substantial volumes of engineering data in large CAD files. Claromentis Extranet functionality allows their partners in complex projects to work on appropriate documents.