Improving Customer Relations

An Extranet is probably one of the best ways to improve customer relations via the web. An Extranet can save costs, improve productivity and customer service.

With Claromentis, you can tailor a specific area of your site for each customer. Whether it’s for invoicing, order tracking, image libraries, customer reports or customer agreements, an Extranet can deliver business benefits in terms of better customer service.

Customised to suit the requirements

Customers log on by username and password and the system knows who they are so they will only see their area of the Extranet. They can be given rights to upload information e.g. point of sale reports, orders etc., as well as view and download information. Each area can easily be customised to suit their working relationship with you.

You can customise news for each client and for example, an incentive programme could be launched via the Extranet that is different for each client. Your discussion forums could include your clients or a selection of clients, giving you invaluable feedback.

There are so many possibilities with an Intranet/Extranet for improving your business. Contact us to find out how Claromentis can help your business.