Automated Service Level Agreements.
SLAs.
Business processes coded with InfoCapture provide functionality to include a business timer that can be automatically turned on and off as a reported form proceeds through various stages of a workflow.
This automatically supports the implementation of service level agreements - for example when InfoCapture is used to implement a ticketing system a high priority request might be allowed only 2 hours to reply within a service level agreement, a low priority request might have 48 hours.
In all cases the timers can be configured to only be active during defined business hours.