Junior Application Support Technician

We are looking for a young, enthusiastic individual wanting to develop a career in web based IT support. You should be keen to join a very small team with varied work.

The Product

You will be supporting a broad, interesting suite of corporate web applications used by a wide ranging client base from small businesses to listed companies around the world.

Benefits

• Flexible, varied job

• Small, friendly and personal team environment

• ITIL training offered after one year with the company

Job Details

Replying to support emails
Investigating and resolving support issues at all levels ( 1st and 2nd line support )
Communicating the resolution and status to customers
Creating user guides
Bug reporting and bug management
Scheduling and assisting with installations and upgrades

You will need to be someone who

• loves the web and internet
• enjoys troubleshooting and helping others to use software
• has a logical and clear mind
• has excellent written English with ability to write clear user guides
• enjoy testing new software and helping to improve it
• already is enjoying experimenting with HTML, programming and databases, either in work or as a serious hobby.