With clients now upgrading to Claromentis 5.4, we will have the fist opportunity to gain feedback on a significant new application – Quality Manager.
This application has been sponsored by one of our largest companies and provides important functionality for the management of policies and procedures.
It moves Policies and Procedures onto a truly online world, and away from our previous solution of using Document manager to provide version controlled online files.
The new online Quality Manager means:
- Procedures and Manuals will be automatically updated when included procedures change, radically simplifying the business problem of maintaining a complex information layer
- Compliance will be simpler
- Online Policies and Procedures can be exported to many formats
- Printed copies can be marked automatically as outside the quality management system
- Different business units will automatically see the same content with their own brand – but there is only one Policy to maintain.
We are now working on the extension of this application to provide an enterprise level environment for the management of ISO or other legislative Audits – these two applications working together will provide the complete solution for Quality Managers.
General Intranet Posts, Intranets by Industry Sector or Job Role, intranet applications
policies and procedures, quality management software, software
One of the hardest processes to define and implement successfully is how to gear our development for ultimate product success – with consequent rewards in terms of commercial rewards and client satisfaction.
Over the 10 years since we formed Claromentis Limited here in the UK, we will always defend vehemently that we listen to our customers. On the flip side the strategic vision always rests with Michael, Alexander and I.
For example we have resisted many times requests to provide accountancy as a core application or even as some kind of an integration toolkit, because that just is not a core expertise and that is not where we want Claromentis to move towards.But sometimes it is not so easy to defend why for example sales opportunity management is definitely a core direction for us, but accountancy is not. Both are key requirements for our clients – generating beans and counting them. Why did we wholeheartedly embrace the request to develop Quality Management Software, but resist what was codenamed for 2 years CRM2 – and centred on marketing?
Personally I think we have this just about right, 3 people set the broad brush of where we will invest our R&D and within this defined development map customer and partner requests, through meetings and our enhancement request projects in Bugtracker and discover.claromentis.com, are kings.
For us as a company, a crucial event last year was to separate out core and bespoke development resources, without that I think we would always have struggled to be nimble, agile, responsive and yet develop core releases on schedule that move onwards to where we want Claromentis Intranet Software to be.
General Intranet Posts, Intranet Development and API, Services, intranet applications
development vision, intranet roadmap, quality management software