Planning Intranet Training
Two weeks ago I was visiting a new customer in Atlanta, and next week we go back to the USA to train another new Intranet client – this time in San Francisco - ahead of the main launch at a trade show later in the month.
The approach we use in delivering intranet training on these longer visits is becoming standard in the sense that we now completely prioritize a generous amount of flexible agenda. We do this for two main reasons:
1. We know the staff will be under pressure to deliver their real work while also attending the training.
2. We know individuals will react to the system at certain times with a real sense of the potential for their role or department – and we need to be able to explore that properly to make sure the business value is identified, and training time is allocated on the fly to make sure the project can react.
But in addition – we frankly know from experience that the first time you go from a proof of concept to a full training workshop we will meet a whole new set of interests and challenges that the initial client specifications did not cover – and we need to reserve time to make sure we can respond.
Overly detailed planning of our intranet training agenda would just prohibit the exploration of these very important aspects which often contain true insights on where the value is for the real users.
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