Reporting Statistics for Business Process Management
With Claromentis 6.2 the ability to report graphically on the use of any business process in the company just got a lot more powerful.
The on demand, interactive and always up to date graphs provide summaries of :
User submissions into the business process
Provides information over time of the top 5 users of the process. See who is generating the most requests and provide additional assistance as needed.
The Status breakdowns of all current requests
Gives a snapshot of the current process loads by the status of each request in the process.
A status map as a snapshot
InfoCapture allows the creation of as many individual states as you need for any individual business process. The status map allows you to group these granular and precise states into meaningful sub groups that have a meaning when loking at reports – for example pending manager’ and ‘pending supervisor’ might be successive and important workflow steps, but for reoorting these can both be regarded as ‘In progress’ or ‘Awaiting Approval’
A Status breakdown over time
See the loads in the process by status groups over time. This allows you to allocate resources to make the mot impact to the efficiency of the process, especially where the InfoCapture service level agreements and business timers are engaged, and time on any state is critical.
Combined with the interactive flow charts that are already available from 6.1, these interactive graphs provide a visual representation of even the most complex of processes. They enable managers to predict loads, optimize resources and understand the requests of the users in the most proactive way so as to provide additional assistance wherever needed.
An improvement to InfoCapture Statistics suggested by a customer that we decided to include in version 6.2 is status groups, allowing admins to create groups of statuses rather than mapping an individual status to a type. So it’s even better than this image shows!