Intranet Software Supplier : Significant enhancement requests for a software vendor – good or bad?

We seem to have hit some round numbers.

We have been trading for 10 years, we now have around a million lines of source code and just this Sunday we reached the ten thousandth request in our customer support portal.

Good or Bad? – I think the first two are easy – trading for 10 years has given us an enormous amount of customers, lessons and perspectives – a million lines of core code is just what it takes to deliver a modern collaboration framework with the breadth of functionality of Claromentis.

I also am convinced that to have 10,000 conversations around our software with a very animated community is a hugely positive milestone.

Our challenge is to manage them all, allocate the appropriate resources and ensure that issues are resolved and enhancement requests analysed so that the intranet software moves on for the continued good of the user community.

What is interesting is just how many ’round numbers’ of technical staff do we need to accomplish this?

Services intranet software