It is a shocking reality, many major corporations still running their entire business on Excel.  Let’s admit it,  Excel is being used on almost anything,  from managing company database, claiming our expenses, accident reporting or perhaps ordering lunch ? Don’t get me wrong Excel is a powerful tool but it gets over-used in business.

Recently one of our clients, a major out-door clothing brand is taking a leap from a tired, out-of-control spreadsheets to a complete web application. We developed a store audit application where a tech rep who visited retail stores can write, and sending an audit report directly to the central database through a web form.  Appropriate finance managers will get notification allowing them to complete the financial details. Data submitted are audited, stored in central database, accessible through corporate Intranet, ready to be extracted by appropriate managers for monthly or quarterly reporting with a simple click.

Now try to get that on Excel !

Products Add new tag, e-forms, internal customer communications, online collaboration, Prod-Intranet, software

Over the years we have really not been good enough at communicating with our existing customers.

With the accelerated R&D we are putting into our framework, we are all working hard to improve this. We are just sending our first ever email newsletter to customers, it has only been 10 years since we started.

It is just such a powerful and – I am afraid to say – inevitably complex – framework that we need to get a regular message out to our customers about our plans, new release functionality and the ongoing improvements in our code.

Yes all customers have access to our support portal at Discover Claromentis – but in my view the occasional, well designed, none-technical email has its place in this need to keep engaged with our customers.

After all, its only one mail every 4-8 weeks, that can’t be too annoying?

You can read our first effort here Claromentis Intranet Software Developments.

Services internal customer communications