With Claromentis 6.2 the ability to report graphically on the use of any business process in the company just got a lot more powerful.

The on demand, interactive and always up to date graphs provide summaries of :

User submissions into the business process

Provides information over time of the top 5 users of the process. See who is generating the most requests and provide additional assistance as needed.

The Status breakdowns of all current requests

Gives a snapshot of the current process loads by the status of each request in the process.

A status map as a snapshot

InfoCapture allows the creation of as many individual states as you need for any individual business process. The status map allows you to group these granular and precise states into meaningful sub groups that have a meaning when loking at reports – for example pending manager’ and ‘pending supervisor’ might be successive and important workflow steps, but for reoorting these can both be regarded as ‘In progress’ or ‘Awaiting Approval’

A Status breakdown over time

See the loads in the process by status groups over time. This allows you to allocate resources to make the mot impact to the efficiency of the process, especially where the InfoCapture service level agreements and business timers are engaged, and time on any state is critical.

Combined with the interactive flow charts that are already available from 6.1, these interactive graphs provide a visual representation of even the most complex of processes. They enable managers to predict loads, optimize resources and understand the requests of the users in the most proactive way so as to provide additional assistance wherever needed.

Prod-Process, Services BPM, Business Process Management

Carbon Trust – a company providing specialist support in cutting carbon emissions, saving energy and commercializing low carbon technologies – came to Claromentis to find the perfect Business Process Management solution to control the use of their brand.

Top of their list was a quality product, followed by seamless integration within their existing public website and a tight deadline.

On the surface, the project seemed simple – an approval process to determine the eligibility to use the Carbon Trust branding logos. But  Carbon Trust required a process that was undemanding and self-managed, a process which would automatically identify whether or not the requester was eligible to use Carbon Trust branding logos – focusing time consuming manual intervention only on those cases where it was genuinely required.

The application process starts

If the application is approved, the requester receives a notification containing a download link to the appropriate set of logos for their requirement, depending on the details supplied within the application.

Application in progress

The only manual input required is if the application pushes the request to review – this is where a member of Carbon Trust staff must decide on the eligibility of the application.

Carbon Trust required two interfaces: a public facing form to integrate within their website, and a portal for the staff to review the applications.

Business process reporting

Both of these were generated using completely core functionality of Business Process Manager.

In the words of the Carbon Trust project lead,

the Corporate Branding Inbox began life as reams of flip chart paper, stacks of post it notes and 2 tubs of lemon cheesecake! Claromentis then followed to take our ideas and make them into a reality that was beyond anything cheesecake thinking could imagine!

The project was implemented by Hannah Voice from the Claromentis support team who said

This project was a pleasure to work on from start to finish. The client knew what the business needed, provided well thought out workflows from their own workshops and answered all my questions with energy and a passion to get the job done under very tight deadlines. Great fun!

Intranet-Extranet, Prod-Process, Services BPM, Business Process Management

I was reviewing a business process management based home page that we delivered for a client today, and an article I had been reading by Lynda Gratton at the London Business School really hit home.

Basically Linda was discussing that in some ways modern technology is replacing the job description of middle managers – since it can provide reports and summary information for instant review – which used to some extent be exactly the role of middle managers.

I can certainly agree that a BPM landing page, and of course the processes themselves – do indeed provide exactly the reports, summaries and graphical components that are suitable for executive review – and they are always available and always up to date.

BPM Home Page

As the image shows –

•    Key processes are summarized – how many issues, how many I reported, how many assigned to me for action
•    Fast access to the reports for each individual process
•    Graphical summaries – Incidents per month and a pie chart in this case of issues according to current status

Live data feeds are also possible, as well as any customer graphs required.

All of this information is of course presented through the permission engine, so each user sees the most important processes that they have access to.

When combined with the notification functionality that it provides, I can indeed understand that this page is providing a significant amount of information that before such technology was available would have certainly required a significant amount of time to prepare and analyze – and that would have been the contribution of middle management.

My own perspective is that deciding what processes to implement in an organisation, and making sure that the value is delivered over long enough to make a real difference does certainly require the skills of a management team. Designing informative and beautiful presentation layers is our job but understanding the clients business rests reassuringly with our clients management teams.

Intranet-Extranet, Prod-Process BPM, Business Process Management, Intranet Components