Changing Intranet Suppliers
I spent a couple of hours with a potential new customer yesterday – and I had a lot of sympathy for their situation.
They really resent their current intranet supplier, to the extent that they are seeking approval to move to a new intranet technology partner in the next budget cycle.
This is despite the fact that they have many thousands of pages and files to move across - they still feel that the account management approach, and indeed the software functionality with the existing supplier has just broken down so far as to be impossible to continue.
It is so hard for new clients in this situation – to be reassured the new relationship with Claromentis will be better, and that the information migration will be dealt with. As our technology increases so very fast, it is no longer about what we can do – but how can we do it? How can we prove that we are the best intranet supplier to work with ?
Well – it is fun trying! Because we honestly have the aspiration to be the best intranet supplier around. But I can understand this companies fear completely – it is the natural worry that they will move ‘out of the frying pan into the fire’.
To help customers in this situation we now offer an intranet content migration service, which takes place as soon as the proof of concept is signed off and delivers all the deep structure, menus, content, document sand interfaces needed – before the upgrade to the full commercial license.
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