With the ongoing acceleration in the growth of our global intranet client base it is great to see that Claromentis support continues to evolve under Anthony’s guidance to provide a solid, technical and customer facing service that delivers a great service to all of our customers, whatever the nature of their request.

The support portal – ‘Discover Claromentis’ – has been relaunched with a much more appropriate design, and more importantly a very clear separation between Support Requests, Change requests and enhancement ideas.

As a sales an marketing person I will leave the technical team to discuss the details, but here is what I really like:

1. The separation between Support requests, Change requests and Suggestions/Enhancements is very clear.

2. Meet the team – our clients build strong relationships with the people that provide such a great technical intranet support service – so why not get to know them?

3. Latest tips and online help – Claromentis is a massive system and we all exchange best practice ideas every day – it is great that we provide a forum for the exchange of ideas and innovative thoughts on the best ways to use the system.

Of course it is all built in Claromentis – Process Manager ( InfoCapture ) builds the ticketing system and Discover itself is completely a Claromentis system.

4. I also like the simple graphical dashboard. We are continually providing intranet KPI systems to our clients – and it is good to see that we implement the same for our own clients.

Our clients are already providing great feedback on the increase we have made to our support team, and the new look Claromentis intranet support portal confirms the effort we are making and the increased clarity in our intranet support services.

Intranet-Extranet, Services intranet software, support

This 4 minute video blog shows adding a new draft policy to Claromentis Policy Manager, one of the 3 applications in our Quality Management Solution.

This is a first in a planned series of short videos on the use of the Claromentis Quality Manager Solution to improve compliance and gain efficiencies when working in a quality controlled environment. If you have any feedback or content requests please just let us know.

Intranet-Extranet, Prod-Quality ISO18001, ISO9001, policies and procedures, quality management software

Sharing a great example of one of our customer’s intranet systems, combined with the extranet view when a user from a major client logs in.

What we see here is important :

• Exactly the same system
• Exactly the same URL
• Visual Interface assigned according to the user – in this case according to extranet membership
• Permissions control the data that is viewed within the interface

What this means is that the same system is on the one side a corporate intranet and information system, and on the other side a project collaboration based view for a client providing a project status including live web cams, latest design files, version controlled documents, KPIs and Health and Safety statistics..

It is great to see how Claromentis is such a powerful framework that each user logging onto the same intranet and extranet system will not only receive a completely different interface, menu system and access to applications but also see completely different data within that interface.

It is actually quite hard to understand that this is exactly the same system!

Intranet-Extranet, Prod-Intranet, Solutions

Where your primary requirement is Quality Management Software we offer a portal framework – which provides information management, access, permissions, user management and the interface customized for your company – combined with several QM solutions focusing on Audits and Policies.

Entry solution

Smaller companies can use Process Manager for controlling audits and the document management solution in our permission based framework for managing version controlled Policies.

This provides a low cost entry solution for companies that need an appropriate environment for compliance, but where the size of the policy information is not large and audit requirements are not extensive – perhaps only one external audit a year of only one site.

SME solution

If policy life cycle management is required, or the number of policies is substantial -  the Policy Manager product is the preferred solution.

Policy Manager allows specialist teams to participate in consultancy and ratification phases before policies are distributed. It provides specialist views of policies and procedures to the end users – including lists, category views and A-Z views. Master lists of policies are managed in the Administration Panel.

As a guide any company that has dedicated Quality Management staff, but no Audit Managers, will find this solution set appropriate. For this reason SME companies can still manage smaller scale audits using Process Manager.

Corporate Solution.

If a company has a requirement to run multiple audits across multiple sites, or to track none-conformancies against specific clauses in any legislation such as ISO 9001:2008 and ISO:18001, then the Audit Manager product should be used working seamlessly with Policy Manager.

Audit Manager can work with any external legislation as well as bespoke audits, with multiple audit teams and sites and offers a complete solution including root cause analysis.

Enterprise Solution.

For larger companies with thousands of procedures, perhaps across multiple business units, Policy Publisher can be used either alongside Policy Manager – or as a replacement solution.

Policy publisher replaces completely the need for application files such as PDFs to contain policy information. Instead the entire information set is moved online.

The principle advantages are :

•    Business Unit branding is applied by the framework, so there is no need for multiple copies just to present information in different branding.

•    Polices and procedures can automatically update themselves when included information changes.

•    Online flowcharts that hotlink to other supporting URLs can be used to create a genuine online quality management system.

Summary

The Claromentis Quality Management Solution offers a complete range of benefits to ensure that your company can commit to improving quality and compliance with complete confidence that the supporting infrastructure is in place.

Further Information

Product Data sheets are available on our site :

Overview of our Quality Management solution
Policy Manager
Audit Manager
Policy Publisher

In addition there is an online tour of Policy Manager here

Next Steps

We would welcome a chance to understand your requirements, and if we offer a Quality Management system that matches your needs we provide individual webinars and site visits to further demonstrate our approach.

Prod-Quality ISO18001, ISO9001, QMS, quality management software

I find it interesting that since I started working at Claromentis – an intranet solution provider, I have mainly been working on bespoke applications for clients. The variety of specifications I have seen for these different applications from client to client really highlights the versatility of Claromentis as an intranet and its ability as a framework to grow and adapt to a company’s requirements.

Desk booking for me was a great example of this. The “Hot Desk” system is usually employed by large companies who want to maximise the use of their desks.  Essentially employees will work from which ever desk is available on the day rather than have their own personal desk. When employees might work at different times and for different lengths of time this minimizes desk redundancy.

What better way to enhance this system than provide the ability to book desks in advance?  This is precisely what the Desk Booking application does. This in turn allows a company to measure desk occupancy making sure they are getting their monies worth from their office space.

The application also allows managers to maintain a database of desks and their features, as well as providing the ability to assign fixed desks, browse an availability calendar, provide floor plans with desk locations and much more. Another great bespoke project that really highlights good use of Claromentis as a framework.

Intranet-Extranet bespoke development

Within many global 2000 companies, the journey to create Social Enterprises (also referred to as Enterprise 2.0) is underway, set against a backdrop of hopelessly outdated methods for employee collaboration & communications.

There’s a lot at stake. Companies that make a smooth transition to a social enterprise can unlock innovation more quickly, capture & share knowledge more effectively and harness their global networks of talent to outwit the competition. But the transition is complicated, requiring not just adoption of new technologies but significant changes in culture and working behaviour.

So how do you set about achieving a smooth transition, preferably before your competition? This is where Microsoft’s Sharepoint looms large, as the intranet collaboration platform of choice across many large enterprises today.

Read more at Knowledge Board

Intranet-Extranet intranet, intranet 2.0, intranet consultancy, intranet roadmap, sharepoint, web 2.0

During my first week I spent time observing Sweta and Julian, gaining an insight into IT Support within Claromentis. Of course, a crucial aspect of learning how to support clients effectively and efficiently involves new employees learning the ins and outs of the company and software. I have started to learn the basic Claromentis applications, beginning with the Holiday Planner. After creating a User Guide for the application, I put together a couple of ‘How To’ pages for wiki. These can be found at the links below:

How to request holiday…… http://www.claromentis.com/wiki/help:holiday_planner:book_holiday

How to approve/decline holiday…… http://www.claromentis.com/wiki/help:holiday_planner:approve_holiday

As well as studying the basic applications, I have learnt to carry out other simple tasks such as creating/editing accounts on Discover. And today I’ve been working on something really important – clearing out the spam emails!

I’ve really enjoyed my first week at Claromentis – thanks guys for being so welcoming (and patient!) with me.

Intranet-Extranet