Managers approval in content management.
Workflows are everywhere in Claromentis – e-forms and documents and of course in content management.
For several years clients have been asking for ‘approval rights’ in content management – the general principle being that although companies want to delegate authorship rights of a content area out to the business, managers should have the final approval before a page is authorized and so goes live.
With the growing emphasis on intranet collaboration and intranet 2.0, I doubt this is a valid model for the future. That is an old fashioned command and control attitude, no longer reflecting the modern imperative of opening the intranet out to subject matter experts with direct participation.
The alternative is the ability in Claromentis for a user to monitor a page – in other words to instantly be notified if anything is changed. My suggestion is that this is what managers should do – not just users.
This might seem to be a small difference – but it is part of the brave new world of collaboration – managers need to enable teams to generate content as subject matter experts, and they cannot truly do that if the same content will not appear live until they have finally got around to authorizing it – users will just be demotivated and lose interest if their efforts in creating content are not instantly live.
If managers can just make the simple leap to efficiently monitoring what they care about – and not controlling its existence in the first place – users will stay engaged and motivated, and the intranet will become even more than the average manager ever planned for.
