Another Business Process
A previous post referred to the fact that we for some time now have been using Process Manager to create a very efficient sales lead management process.
We have just started a new process that uses Process Manager to manage our own update needs for our public web site site – in effect this process sits in the lead capture/ marketing space, rather than in management of actual new leads.
By using our own software change logs, as we release each new version of Claromentis intranet software this new process makes sure that not only is our internal documentation ( user guides, wikis and data sheets ) updated, but so is our external public facing web site. Requests for site updates can be assigned by Claromentis to any user, depending on the design skills required to implement it. The requirement is well described and the request can be status managed and re-assigned as needed.
The reportability of Process Manager is once again key – the regular update of our own site is important and the inclusion of process manager dashboards into our own ISO9000 monthly management reports is really important and helps to make this process sustainable. Once again we are very aware that the technology is just one side of the process, people still need to make it happen.
