Process Manager Automation - II
You must have read about Process Manager Automation in the previous blogs, I would like to take this opportunity to explain further about this
To automate the process manager process to send 3 emails over a period of 14 days, we have used a file named background_custom.php located at “../intranet/common” which execute every 5 minutes. In conjunction with background_custom.php, we have used SLA’s (Service Level Agreements) and different statuses
SLA’s: SLA’s closely monitor what stages the issues are at and changes the Traffic Light of the issue after a particular time depending on the condition(s) defined. When traffic light is changed, it is used to trigger notifications after 1, 4 and 10 days after submitting an issue
Statuses: There are different statuses defined in the project according to the project requirement. In this example, when the issue is submitted the status is set to “New” and is changed gradually to different statuses after each notification is send. If any user by any reason does not want to receive any further notifications after receiving first and/or second notification, we can set status to “No Further Notifications” and stop sending notifications to that particular user
Actual Process: In background_custom.php, it checks for the Status and SLA Traffic Light. If the condition in background_custom.php matches the status and traffic light of the issue, the notification is triggered
Now you don’t need to worry about manually sending notifications after n number of days, background_custom.php takes care of it for you 
